Nicolas Gonzalez
Buena Park,CA
Summary
Driven professional with experience at Pirates Dinner Adventure, adept in guest relations management and quality control. Excelled in enhancing customer satisfaction through cultural sensitivity and food safety understanding. Proven track record in improving order accuracy and streamlining guest flow, contributing to a positive dining experience. Skilled in salesmanship, ensuring customer needs are met with precision and care.
Overview
4
4
years of professional experience
Work History
Food Waiter
Pirates Dinner Adventure
08.2021 - 09.2024
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Warehouse Packer
South Coast Container (The SCC Group)
06.2020 - 09.2020
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
Education
Bachelor of Arts - History of Visual Art And Culture
University of California, Santa Cruz
Santa Cruz, CA06.2024
High School Diploma -
Buena Park High School
Buena Park, CA05.2020
Skills
- Salesmanship
- Cultural Sensitivity
- Food safety understanding
- Order Accuracy
- Guest Relations Management
- Bill computation
- Item promotion
- Order Taking
- Quality Control
Timeline
Food Waiter
Pirates Dinner Adventure
08.2021 - 09.2024
Warehouse Packer
South Coast Container (The SCC Group)
06.2020 - 09.2020
Bachelor of Arts - History of Visual Art And Culture
University of California, Santa Cruz
High School Diploma -
Buena Park High School
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