Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicolas Gutierrez

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Sandestin Golf And Beach Resort
02.2023 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Host

Tavola
07.2022 - 01.2023
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Server

Southern Tide
03.2022 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server Assistant

Tavola Ristorante
01.2022 - 03.2022
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Food Expeditor

Southern Tide
12.2021 - 01.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with guest specifications.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Trained new expeditors and food runners according to company policies and standards.

Education

Bachelor of Communication And Media - Humanities

INEM Jose Felix De Restrepo
Medellin, Colombia
11.2019

Skills

  • Written and Oral Communications
  • Registration
  • Creative Solutions
  • Serve Guests
  • Conflict Management

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

Sandestin Golf And Beach Resort
02.2023 - Current

Host

Tavola
07.2022 - 01.2023

Server

Southern Tide
03.2022 - 07.2022

Server Assistant

Tavola Ristorante
01.2022 - 03.2022

Food Expeditor

Southern Tide
12.2021 - 01.2022

Bachelor of Communication And Media - Humanities

INEM Jose Felix De Restrepo
Nicolas Gutierrez