Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Sandestin Golf And Beach Resort
02.2023 - Current
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Answered customer telephone calls promptly and appropriately handled needs.
Used internal software to process reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Host
Tavola
07.2022 - 01.2023
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Monitored seating area and checked restrooms regularly to keep spotless.
Server
Southern Tide
03.2022 - 07.2022
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Assistant
Tavola Ristorante
01.2022 - 03.2022
Bussed tables between courses and load and unloaded trays to expedite tasks.
Refilled drinks and condiments and restocked serving areas to minimize delays.
Maintained clean, safe and organized work environment to safeguard servers and patrons.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Food Expeditor
Southern Tide
12.2021 - 01.2022
Maintained speed of service for food orders while minimizing errors and complaints.
Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with guest specifications.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Assisted preparation of food plates, overseeing quality and appearance.
Trained new expeditors and food runners according to company policies and standards.
Education
Bachelor of Communication And Media - Humanities
INEM Jose Felix De Restrepo
Medellin, Colombia
11.2019
Skills
Written and Oral Communications
Registration
Creative Solutions
Serve Guests
Conflict Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Sandestin Golf And Beach Resort
02.2023 - Current
Host
Tavola
07.2022 - 01.2023
Server
Southern Tide
03.2022 - 07.2022
Server Assistant
Tavola Ristorante
01.2022 - 03.2022
Food Expeditor
Southern Tide
12.2021 - 01.2022
Bachelor of Communication And Media - Humanities
INEM Jose Felix De Restrepo
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