NICOLAS HINESTROSA

As a bilingual sales associate, I engaged a diverse customer base, handled transactions, managed returns, and consistently met sales targets through effective communication in two languages. I provided product information, offered support, and followed up with customers, fostering strong relationships. My bilingual skills enhanced customer service and ensured all customers felt understood and valued.

• Ensure high levels of customer satisfaction through excellent sales service by assisting customers in person and over the phone, determining their needs, and presenting appropriate products and services
• Being bilingual enhances this service by allowing for better communication and support of a diverse customer base
• Build productive trust relationships with wholesale and retail customers, accurately process sales transactions, and follow sales goals
• Maintain precise work order files, pull products, tint and mix to customer specifications, stock shelves, set up displays, clean store equipment, and handle deliveries
• Stay knowledgeable on products, comply with inventory control procedures, and suggest ways to improve sales.

• In charge of structuring project for state agricultural programs
• Key Contributions: Reduction in delays in tax and state reviews
• Inside restructuring in order to improve efficiency and reduce times the delivery of projects.

• Supplier of raw materials to large pharmaceutical companies in the region
• Inventory and purchasing Experience
• Key Contributions: 5% increase in revenues due to efficient buying programs
• Creation of a “Forward program” to stabilize prices of all materials in order to assure price stability in a yearly planning.

• Management and coordination of human capital; Payroll clerk in charge of collect employee work times, verify records and attendance and calculate wages, taxes and adjustments
• Purchasing manager in charge of procuring construction material and equipment
• Key Contributions: Reduction in costs due to an efficient material purchase program.