NICOLAS LABOONE
24138 Mateo Ridge, San Antonio,TX
Summary
A business professional with strong work ethic, adaptability, and exceptional interpersonal skills. A results driven individual committed to organizational objectives and operational efficiency. An experienced professional with a strong background in customer service and applying conflict resolution daily. Currently serving in a leadership role and skilled in working under pressure. Highly organized with the ability in mastering new concepts in a fast paced environment. Capable of managing business projects in a collaborative or independent setting. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Help Desk Technician
Wellmed Medical Group
San Antonio, TX
03.2025 - Current
- Serve as first point of contact for incoming technical service calls to company personnel.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Provide technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Monitor and respond to support tickets in a timely manner, prioritizing based on urgency and impact.
- Use remote login tools to assist clients with technical issues and maximize service functionality.
- Open service tickets for clients, documenting user information, and description of problem.
- Assist with new accounts, reset passwords, and configure access to servers and software for users.
- Document all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Conduct remote diagnostics to identify and solve technical problems.
- Escalate complex issues to senior technical staff, ensuring proper follow-through until resolved.
Retail Lead Cashier
Home Depot
8138 Agora Pkwy, Selma, TX, 78154. O: 210-945-8160
03.2024 - Current
- As lead cashier responsible for assigning cashiers according to availability and peak hours.
- An integral part of the organization's transitioned to an all self-checkout business model within our community.
- Responsible for opening and closing registers accurately according to established procedures.
- Manage daily operations of cashiers by providing support and guidance with complex issues.
- Use POS Systems to process sales, returns, online, orders, and gift card activations.
- Assist customers with product features, promotions, and purchases.
- Assist in the supervision of other Front End cashier associates.
- Monitors the self-checkout area to assist customers with daily and complex sale transactions.
- Consistently applies conflict resolution and interpersonal skills to resolve customer disputes.
- Oversees the daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Performs opening duties and end of day closing operations.
- Consistently delivers excellent customer service through front-end customer engagement.
- Use product specifics to propose suitable merchandise best fitted to customer needs.
- Monitors self-checkout aisles for long lines to ensure adequate coverage during and off-peak hours.
- Balanced the daily cash register transactions with accuracy and attention to detail at the end of shifts.
- Helped customers sign up for rewards program such as military discounts.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted other team members as needed during peak business times.
- Adhere to organizational policies, regulations and safety standards.
Retail Sales Associate
Walmart
1201 Junction HWY, Kerrville, TX, 78028. O: 830-257-3974
11.2022 - 02.2024
- Used POS system to process sales, returns, online orders and gift card activations.
- Assisted customers with product features, promotions and purchases.
- Applied conflict resolution and interpersonal skills to resolve customer issues.
- Collaborated with daily store operations with precision and decisiveness.
- Adhered to company policies, rules and procedures.
- Worked independently during in store and end of day closing operations.
- Checked pricing, applied discounts and printed receipts accordingly.
- Operated cash registers, scanners and computers to itemize total purchases.
- Managed cash, check, credit, and debit card transactions with accuracy.
- Organized store merchandise and displays free of safety hazards.
- Stocked, replenished, and organized inventory with accuracy and efficiency.
- Used product specifics to propose suitable merchandise best fitted to client needs.
- Conducted periodic inventory to identify replenishment or discrepancies with store merchandise.
- Adhered to store protocols and safety regulations.
- Assisted with price tag creation and replenishment of sales floor merchandise.
- Processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays, peak hours and staff shortages.
- Restocked shelves, racks and bins with latest merchandise to enhance sales.
- Greeted and assisted customers in locating items and completing purchases.
Information Technology Specialist Summer Intern
Comal Independent School District
1404 N. IH 35, New Braunfels, TX, 78130. O: 830-221-2126
05.2023 - 08.2023
- Supported network security measures with antivirus protection and recovery protocols.
- Verified operational performance and network systems met district requirements and standards.
- Proficiently managed data backup processes to optimize system processing and functionality.
- Collaborated with IT troubleshooting activities on malfunctioning hardware components.
- Documented computer equipment inventory and identified proper configuration procedures.
- Conducted routine maintenance on servers and systems in order to keep networks operational.
- Ensured compliance with organizational policies related to information technology usage.
- Performed internal vulnerability scans to protect against intrusion and malicious activity.
- Assisted with district wide computer reimaging and provided on-site support as needed.
- Collaborated with IT staff to prepare computers and laptops for the start of the school year.
- Identified system data, hardware or software components to meet user needs.
- Provided technical and operational support during summer operations to meet district deadlines.
- Applied organizational and department policies to information technology operations.
- Knowledge of computer hardware, software applications, computer operating systems, and network operating systems.
- Basic understanding of installation, configuration, and maintaining of operating systems, software and local area network connections.
- Assisted with district wide inventory of operating systems during back to school IT operations.
- Ability to prioritize work orders efficiently in order to preserve and safeguard data.
- Prepared and delivered technology hardware to campuses in a timely manner.
- Multi-tasked in a fast-paced professional business environment.
Park Crew Member
Six Flags Over Texas
17000 W I-10, San Antonio, TX, 78257. O: 210-697-5050
06.2022 - 08.2022
- Efficiently collaborated with daily park operations.
- Guided patrons to exits or designated park areas of their interest.
- Maintained open communication and productive collaboration between internal department representatives.
- Served guests with professionalism and excellent customer service.
- Attended daily/weekly meetings for current and future tasks assigned.
- Upheld park policies and safety standards.
- Provided routine maintenance of equipment to mitigate risk and ensure compliance.
- Remained informed on park emergency practices and procedures.
- Adhered to local and national public health policies and guidelines.
- Educated guests on facilities, entertainment options, and park premises.
- Addressed inquiries from visitors and provided park information layout.
- Cleaned & sanitized equipment, work areas, and assigned park premises.
- Serviced park restrooms and replenished toiletries.
Education
Bachelor of Science - Computer Information Technology - Cyber Security
Schreiner University
Kerrville, TX05.2024
High School Diploma -
Veterans Memorial High School
San Antonio, TX05.2019
Skills
- Interpersonal and written communication
- Collaboration
- Autonomous
- Critical Thinking
- Data Archiving
- Adaptability
- Prioritizing
- Detail Oriented
- Active listening
- Product sales
- Conflict resolution
- Data entry
- Workflow optimization
- Microsoft Office Suite
- Planning
- Multitasking
- Telecommunications systems
- Organization
- Productivity
- Customer service
- Operational standards
- Retail sales
- Safety standards
- Technical Support
- Information Security
- Analytical Skills
Additional Information
Actively pursuing my CompTIA certification with StormWind Studios to broaden my professional credentials in the Computer Information Technology Industry.
Timeline
Help Desk Technician
Wellmed Medical Group
03.2025 - Current
Retail Lead Cashier
Home Depot
03.2024 - Current
Information Technology Specialist Summer Intern
Comal Independent School District
05.2023 - 08.2023
Retail Sales Associate
Walmart
11.2022 - 02.2024
Park Crew Member
Six Flags Over Texas
06.2022 - 08.2022
Bachelor of Science - Computer Information Technology - Cyber Security
Schreiner University
High School Diploma -
Veterans Memorial High School