Nicolas Mackenzie
Houston,TX
Summary
Ambitious Fine-dining Server offering 9+ years of experience in customer-facing administrative roles. Displaying key strengths in communication and customer relatability. Ready to enhance company image by providing friendly, effective services to all customers.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Ramble Creek Grill
Richmond, TX
07.2022 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted staff by serving food and beverages or bussing tables.
- Updated computer systems with new pricing and daily food specials.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Created new menu items based on customer feedback and industry trends.
Server
Pablos Mexican Kitchen
Richmond, TX
03.2022 - 08.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Fine Dining Server
Sodexo Dining
Jamaica, NY
06.2017 - 03.2020
- Provided exceptional service to high volume of daily customers.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to company initiatives and achieved established goals.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stayed up to date on company products and services to support sales objectives.
- Continuously met sales goals via strategic prospecting.
Education
High School Diploma -
Jamaica Gateway To The Sciences
Jamaica, NY06.2017
Skills
- Customer relations
- High-energy attitude
- Adaptive team player
- Courteous demeanor
- Meticulous and organized
- Service-oriented mindset
- Multitasking and prioritization
- Technologically savvy
- Effective customer upselling
- Upscale dining expertise
- Liquor, wine and food service
- Wine pairings
- Expert in Toast POS software
Timeline
Restaurant Manager
Ramble Creek Grill
07.2022 - Current
Server
Pablos Mexican Kitchen
03.2022 - 08.2022
Fine Dining Server
Sodexo Dining
06.2017 - 03.2020
High School Diploma -
Jamaica Gateway To The Sciences