Nicolas Mariz
Longo Lexus
La Puente,CA
2
Languages
6
years of professional experience
Accomplished Valet and team member with expertise in delivering superior customer service. Demonstrated strengths in communication, attention to detail, and staff training, enhancing processes and customer experiences. Experienced in optimizing workflows to drive customer satisfaction and operational efficiency.
Work History
Longo Lexus Valet
3 Years 3 Months- Managed vehicle parking logistics, optimizing space utilization in high-traffic environment.
- Assisted customers with vehicle drop-off and pick-up, ensuring seamless service experience.
- Collaborated with service department to coordinate timely vehicle retrieval for maintenance and repairs.
- Conducted thorough inspections of vehicles for damage, maintaining quality standards and customer satisfaction.
- Trained new valet attendants on company policies, procedures, and customer service expectations.
- Provided exceptional customer service through effective communication and problem-solving skills in fast-paced setting.
- Implemented process improvements that reduced wait times during peak hours, increasing customer satisfaction rates.
- Built positive customer rapport for courteous, friendly and professional service.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
Team Member
11 Months- Trained new team members on assembly processes and safety protocols effectively.
- Collaborated with team to assemble high-performance gaming PCs in accordance with quality standards.
- Conducted quality assurance checks to maintain product reliability and customer satisfaction.
- Operated various tools and machinery to ensure efficient production workflows.
- Implemented best practices for workstation organization to improve workflow efficiency.
- Assisted in troubleshooting technical issues during production, resulting in reduced downtime.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma
- Avid Club Member
- Extracurricular Activities: Basketball, Football, and Track
- Elected Captain of Basketball Team
- 3.7 GPA
Skills
Customer support
Customer service and support
Work ethic
Guest assistance
Strong communication skills
Problem-solving
Effective communication
Professional demeanor
Team player mentality
Efficient work ethic
Adaptability
Quick thinking
Stress management
Bilingual communication
Customer satisfaction
Accomplishments
Working on my personal car completing my own car project. Having the knowledge to learn about the automotive world has been a great personal accomplishment of mine. Taking the hands on initiative to independently research solutions and to troubleshoot different problems that may occur.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Longo Lexus Valet
Longo Lexus
05.2023 - CurrentRead More
Team Member
Ibuypower
11.2020 - 10.2021Read More
Arroyo High School
High School Diploma
Read More