Nicolas Marquez
Houston,TX
Summary
Experienced Service Advisor skilled in coordinating repairs, accurate quoting, and improving customer experiences. Background in automotive service and parts management, enhancing operational efficiency through effective scheduling and training. Proven ability to build rapport with clients and foster team collaboration, ensuring high customer satisfaction and contributing to business growth.
Overview
1
1
Certification
Work History
Service Advisor
AutoNation
Houston, Texas
05.2026 - Current
- Coordinated with technicians to complete vehicle repairs and services on schedule.
- Quoted customer requests for parts and labor with accuracy and promptness.
- Facilitated customer appointment scheduling to optimize service flow.
- Tracked customer requests, comments, problems, and resolutions to enhance service responsiveness.
- Engaged customers with precise inquiries to ensure proper service and parts quoting. to ensure accurate quoting of services and parts.
- Assisted in billing for parts and mobile service work efficiently.
Parts Manager
AutoNation
Houston, Texas
02.2026 - 05.2026
- Managed inventory levels for automotive parts and accessories.
- Assisted in training new team members on inventory systems.
- Facilitated communication between service department and parts department.
- Maintained records of all orders placed, received, and shipped.
- Developed and maintained positive working relationships with vendors.
- Ensured accuracy in order processing and invoicing procedures.
- Processed billing for parts and ensured accurate inventory records.
Education
High School Diploma -
Scarborough High School
4141 Costa Rica Rd,Houston,Tx 7709201-2025
Skills
- Parts ordering
- Inventory management
- Accurate billing
- Price quoting
- Appointment scheduling
- Customer service
- Technical troubleshooting
- Problem resolution
- Vendor relations
- Team onboarding
- Equipment maintenance
- Team collaboration
- Detail-oriented
- Effective communication
- Welding techniques
- Excellent problem solver
- Communication skills
Languages
Spanish
Limited
Certification
- HVAC Technician License
Timeline
Service Advisor
AutoNation
05.2026 - Current
Parts Manager
AutoNation
02.2026 - 05.2026
High School Diploma -
Scarborough High School