Charles Cornell
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Service Advisor
Mossy Chrysler
Chula Vista, CA
01.2024 - 10.2025
- Assisted customers in identifying vehicle issues and recommending appropriate services.
- Managed service appointments to optimize workflow and customer satisfaction.
- Coordinated communication between technicians and clients to ensure clarity on repairs needed.
- Developed customer relationships to enhance loyalty and repeat business opportunities.
- Mentored junior advisors on industry best practices and customer engagement techniques.
- Streamlined service processes, reducing wait times and improving overall efficiency.
- Analyzed customer feedback to implement improvements in service delivery and client interactions.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Automotive Service Advisor
Pedder CDJR
Poway, CA
09.2022 - 01.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Automotive Service Advisor
Jack Powell CDJR
Escondido, CA
11.2020 - 09.2022
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Service Advisor
Autonation CDJR
Phoenix, AZ
05.2018 - 11.2020
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Automotive Service Advisor
Perry Ford
National City, CA
05.2017 - 05.2018
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Tire Service Advisor
Dealer Tire
Elk Grove, CA
12.2014 - 05.2017
- Greet customers on the service drive and perform tread depth and tire condition inspection with customers.
- If there is a tire need present customer with different tire quotes.
- I sold an average if 9,700 tires per year, along with an average 1,400 alignments.
Automotive Service Manager
Firestone Auto Care
Murray, UT
10.2009 - 12.2014
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
Education
Diploma. -
Cottonwood High School
Salt Lake City, UTSkills
- Customer Relations
- Parts Ordering
- Building Relationships
- Customer Education
- Follow-Up Skills
- Estimating Costs
- Appointment Scheduling
- Problem Solving
- Service Advising
- Customer Satisfaction
Languages
Sign language
Professional Working
Timeline
Service Advisor
Mossy Chrysler
01.2024 - 10.2025
Automotive Service Advisor
Pedder CDJR
09.2022 - 01.2024
Automotive Service Advisor
Jack Powell CDJR
11.2020 - 09.2022
Automotive Service Advisor
Autonation CDJR
05.2018 - 11.2020
Automotive Service Advisor
Perry Ford
05.2017 - 05.2018
Tire Service Advisor
Dealer Tire
12.2014 - 05.2017
Automotive Service Manager
Firestone Auto Care
10.2009 - 12.2014
Diploma. -
Cottonwood High School