Charles Cornell
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Service Advisor
Mossy Chrysler
01.2024 - 10.2025
- Assisted customers in identifying vehicle issues and recommending appropriate services.
- Managed service appointments to optimize workflow and customer satisfaction.
- Coordinated communication between technicians and clients to ensure clarity on repairs needed.
- Developed customer relationships to enhance loyalty and repeat business opportunities.
- Mentored junior advisors on industry best practices and customer engagement techniques.
- Streamlined service processes, reducing wait times and improving overall efficiency.
- Analyzed customer feedback to implement improvements in service delivery and client interactions.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Automotive Service Advisor
Pedder CDJR
09.2022 - 01.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Automotive Service Advisor
Jack Powell CDJR
11.2020 - 09.2022
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Service Advisor
Autonation CDJR
05.2018 - 11.2020
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Automotive Service Advisor
Perry Ford
05.2017 - 05.2018
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Tire Service Advisor
Dealer Tire
12.2014 - 05.2017
- Greet customers on the service drive and perform tread depth and tire condition inspection with customers.
- If there is a tire need present customer with different tire quotes.
- I sold an average if 9,700 tires per year, along with an average 1,400 alignments.
Automotive Service Manager
Firestone Auto Care
10.2009 - 12.2014
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
Education
Diploma. -
Cottonwood High School
Salt Lake City, UTSkills
- Customer Relations
- Parts Ordering
- Building Relationships
- Customer Education
- Follow-Up Skills
- Estimating Costs
- Appointment Scheduling
- Problem Solving
- Service Advising
- Customer Satisfaction
Languages
Sign language
Professional Working
Timeline
Service Advisor
Mossy Chrysler
01.2024 - 10.2025
Automotive Service Advisor
Pedder CDJR
09.2022 - 01.2024
Automotive Service Advisor
Jack Powell CDJR
11.2020 - 09.2022
Automotive Service Advisor
Autonation CDJR
05.2018 - 11.2020
Automotive Service Advisor
Perry Ford
05.2017 - 05.2018
Tire Service Advisor
Dealer Tire
12.2014 - 05.2017
Automotive Service Manager
Firestone Auto Care
10.2009 - 12.2014
Diploma. -
Cottonwood High School