Nicolas Morales
Sunrise,FL
Summary
Results-oriented professional dedicated to continuous growth and development in challenging and rewarding roles. Exceptional communication and active listening skills to effectively understand and meet customer needs, ensuring superior service experiences. Reliable sales associate, excelling in customer service and relationship-building to foster loyalty and drive sales. Committed to enhancing a proactive approach and dedication to excellence.
Overview
21
21
years of professional experience
Work History
Mobile Sales Expert
T-Mobile Corporation
Fort Lauderdale, FL
06.2015 - Current
- Assisted customers with billing inquiries. Supported returns and exchanges. Guided customers in purchasing store protection plans and service packages.
- Assisted customers in selecting products, customer programs, providing tailored recommendations to meet their needs.
- Developed initiatives aimed at fostering long-term customer loyalty.
- Facilitated comprehensive training for new employees on store policies, services, financing options, and register operations.
Store Manager
Smart Stop Self-Storage
Fort Lauderdale, FL
08.2012 - 06.2015
- Organized tenant files for efficient access. Coordinated auction events to facilitate property sales. Supported retail inventory management to maintain stock levels.
- Assisted customers by supplying unit details. Managed multiple phone lines to respond to inquiries. Reviewed faxes and emails for prompt replies.
- Maintain property appearance through regular inspections of lighting fixtures and door repairs. Supported landscaping efforts to enhance outdoor aesthetics. Aided in the management of elevator service to ensure operational efficiency.
Senior Retail Sales Consultant
Sprint PCS Retail Corporate
Fort Lauderdale, FL
09.2005 - 08.2012
- Oversaw store opening and closing operations to enure smooth transactions. Coordinated seasonal promotional events to enhance customer engagement and drive sales.
- Delivered structured training sessions to equip new employees with knowledge of store policies, services, financing options, and register operations.
- Assisted with sales inventory control. Supported maintenance of quarterly reports. Aided in safe count processes.
- Developed comprehensive knowledge of Sprint product offerings to provide tailored solutions for customers.
Education
High School Diploma -
John Brown High School
Queens, N.Y.01.1992
Skills
- Client satisfaction management
- Effective verbal communication
- Accurate data entry
- Payment processing
- Addressing customer concerns and complaints
- Teamwork and collaboration
- Effective time management
- Upselling strategies
Timeline
Mobile Sales Expert
T-Mobile Corporation
06.2015 - Current
Store Manager
Smart Stop Self-Storage
08.2012 - 06.2015
Senior Retail Sales Consultant
Sprint PCS Retail Corporate
09.2005 - 08.2012
High School Diploma -
John Brown High School