Nicolas Osorio
Miami,FL
Summary
Results-driven manager with a proven track record in team leadership and project management. Expertise in optimizing operational efficiency and driving successful project completion.
Dynamic professional skilled in relationship building and complex problem-solving. Demonstrated success in enhancing customer satisfaction and closing multi-million dollar projects through effective communication and strategic decision-making.
Overview
8
8
years of professional experience
Work History
Manager
EduMar Granite
Hiaelah FL
11.2020 - 03.2026
- Led cross-functional teams to enhance operational efficiency and drive project completion.
- Developed and implemented training programs, improving employee performance and knowledge retention.
- Streamlined workflow processes, resulting in reduced turnaround times for project deliverables.
- Oversaw resource allocation to ensure optimal utilization of staff and materials on various projects.
- Customer service relations with clients and ability to close out the sales.
- Able to close multi million dollar projects. For example; Restaurants, residential and commerical buildings.
- Processing various types of materials for various projects. For example: kitchen countertops, vanity countertops; granite quarts, porcelain.
- Worked with designers and clients to achieve their dream vision for their home or commerical project.
- Analyzed project outcomes to identify areas for continuous improvement and strategic growth opportunities.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Sales Representative / Online Website Supervisor
Toyota of Hollywood
Hollywood, FL
11.2017 - 11.2020
- Developed relationships with clients to enhance customer retention and satisfaction.
- Conducted product presentations and demonstrations to highlight vehicle features and benefits.
- Negotiated sales agreements to align with customer needs and preferences.
- Collaborated with finance team to facilitate seamless transaction processes for customers.
- Led team initiatives aimed at increasing sales performance through targeted promotions and events.
- Processing orders, payments, refunds, and fedex.
- Had to handle customer complaints and dissatisfaction.
- Handled and managed everything in the website Home Page | Discount Parts Monster
Education
Automotive Techology
Sheridan Technical College
Hollywood, FL 10-2017
High School Diploma -
McArthur Highschool
Hollywood, FL 06-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Relationship building
- Project management
- Sales techniques
- Negotiation
Accomplishments
- Supervised team of 10 staff members.
- Achieved At minimum 5 high end restaurants through effectively helping with construction, development, and vision to maximize client satisfaction.
- Collaborated with team of 100 in the development of a couple different restaurants.
- Able to read and analyze blue prints of projects just by looking at them.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
EduMar Granite
11.2020 - 03.2026
Sales Representative / Online Website Supervisor
Toyota of Hollywood
11.2017 - 11.2020
Automotive Techology
Sheridan Technical College
High School Diploma -
McArthur Highschool