Nicolas Ramirez
Orange,CA
Summary
Dynamic Transponder Specialist with a proven track record at TTEC, dedicated to enhancing customer satisfaction through expert problem-solving and efficient complaint resolution. Strong analytical and communication skills foster positive customer relations while streamlining workflows in fast-paced environments. A reliable team player, adaptable to evolving needs, with a solid foundation in specialized tasks and a commitment to delivering impactful results through targeted initiatives. Proficient in problem-solving and project management, demonstrating a keen interest in IT and a proactive approach to challenges that consistently drive successful outcomes.
Overview
6
6
years of professional experience
Work History
Transponder Specialist
TTEC
Irvine, CA
02.2021 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Restructured customer service process, ensuring quicker response times.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Followed all company policies and procedures to deliver quality work.
- Handle Customer Disputes And Resolving The Situation.
- Handle Cash And Checks.
- Handle Packages Missing.
- Taking Care Of Refunding Customers If There items Go Missing.
Del Taco
Del Taco Inc.
Orange, CA
01.2020 - 03.2020
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Computer Science
Santa Ana College
1530 W 17th St Santa Ana, CA 92706 United StatesHigh School Diploma -
ORANGE HIGH SCHOOL
Orange, CA06-2019
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Technical communication
- Supply management
- Coaching and mentoring
- Self motivation
- Problem-solving
- Multitasking
- Excellent communication
- Strong communication skills
- Hardware installation
- Mobile application development
- Team collaboration
- Continuous learning mindset
Languages
Spanish
Native or Bilingual
References
My reference for IT internship is James lencek
Phone Number is 951-532-2516
Timeline
Transponder Specialist
TTEC
02.2021 - Current
Del Taco
Del Taco Inc.
01.2020 - 03.2020
High School Diploma -
ORANGE HIGH SCHOOL
No Degree - Computer Science
Santa Ana College