Nicolas Rete
Diamond Bar
Summary
Experienced counselor with strong skills in assessing complex situations and supporting individuals in crisis. Demonstrates calm, professional judgment when working under pressure and in emotionally charged environments. Skilled in active listening, conflict resolution, and de-escalation, with a compassionate but structured approach to problem-solving. Brings several years of experience identifying needs, intervening effectively, and guiding individuals toward appropriate support and resolution.
Overview
12
12
years of professional experience
Work History
Emergency room Admitting counselor
Whittier hospital medical center
Whittier
11.2021 - Current
- Accurately collected, verified, and documented sensitive personal and financial information while maintaining strict confidentiality and compliance with organizational policies and legal standards.
- Demonstrated strong communication and interpersonal skills by assisting individuals in high-stress and fast-paced environments with professionalism, empathy, and composure.
- Managed multiple priorities efficiently while maintaining accuracy, organization, and attention to detail in time-sensitive situations.
- Maintained effective working relationships with multidisciplinary teams, including medical staff, leadership, and support personnel, to ensure smooth daily operations and public service effectiveness.
- Exercised sound judgment and decision-making skills when handling sensitive situations, escalating concerns through the appropriate chain of command when necessary.
- Provided exceptional public-facing customer service by professionally assisting individuals in person and over the phone while representing organizational values and standards.
- Maintained accurate records, logs, reports, and documentation in compliance with departmental procedures and regulatory requirements.
- Demonstrated the ability to remain calm, professional, and solution-oriented while working under pressure and interacting with diverse populations.
- Applied strong organizational and time-management skills to maintain workflow efficiency, meet deadlines, and support operational effectiveness.
- Handled financial transactions, secured valuables, and processed documentation with a high degree of integrity, accountability, and accuracy.
- Supported a team-oriented work environment by collaborating effectively with coworkers and assisting with operational needs as required.
- Demonstrated reliability through consistent attendance, punctuality, professionalism, and adherence to workplace standards and procedures.
- Participated in ongoing training, professional development, and process improvement initiatives to enhance job performance and organizational effectiveness.
- Maintained awareness of safety, security, and confidentiality protocols to protect individuals, information, and organizational assets.
Fulfillment Expert
Target
Diamond Bar
08.2021 - 10.2021
- Demonstrated strong attention to detail by accurately processing online orders, auditing inventory, and verifying product information in a fast-paced retail environment.
- Maintained accountability and organization while handling inventory control, back stocking, merchandise tracking, and systemized item placement.
- Coordinated daily operations and communicated effectively with management and team members to ensure workflow efficiency and timely task completion.
- Developed problem-solving and multitasking skills by managing high volumes of customer orders, shipments, and operational priorities under strict deadlines.
- Exercised integrity and responsibility while handling merchandise, inventory records, and order fulfillment processes with accuracy and consistency.
- Built strong teamwork and interpersonal skills through collaboration with multiple departments to achieve operational and customer service goals.
- Demonstrated adaptability through cross-training in General Merchandise, supporting multiple store functions and responding effectively to changing operational needs.
- Provided professional customer service by assisting with order fulfillment, pickups, and resolving customer concerns in a courteous and efficient manner.
- Applied strong time-management skills to prioritize tasks, maintain productivity, and meet performance expectations in a high-demand environment.
- Utilized inventory management systems and operational procedures to track merchandise, maintain accurate records, and improve organizational efficiency.
- Maintained composure and professionalism in fast-paced and high-pressure situations while ensuring accuracy and operational effectiveness.
- Supported loss prevention and inventory accountability efforts through routine audits, merchandise.
Warehouse Worker
In-N-Out Burger
Baldwin Park
03.2021 - 07.2021
- Worked in a fast-paced, high-pressure warehouse environment requiring strong teamwork, discipline, and the ability to meet strict productivity and accuracy standards.
- Packed and organized bulk products for large-scale distribution operations while maintaining efficiency, attention to detail, and quality control.
- Collaborated with large teams to coordinate workflow, complete assignments on schedule, and support overall operational success.
- Demonstrated reliability and accountability by consistently following workplace procedures, safety protocols, and operational guidelines.
- Operated warehouse equipment safely and responsibly while maintaining awareness of surrounding personnel and workplace hazards.
- Developed the ability to remain focused and productive in physically demanding and high-intensity work environments.
- Utilized strong communication and problem-solving skills to support team operations and address workflow challenges effectively.
- Maintained organization and accuracy when handling inventory, shipments, and distribution processes in time-sensitive situations.
- Adapted quickly to changing priorities and workload demands while maintaining professionalism and efficiency under pressure.
- Demonstrated a strong work ethic, punctuality, and commitment to completing tasks safely and effectively as part of a team-oriented environment.
Fulfillment Associate
Target
Alhambra
11.2020 - 02.2021
- Demonstrated strong attention to detail by accurately processing online orders, auditing inventory, and verifying product information in a fast-paced retail environment.
- Maintained accountability and organization while handling inventory control, back stocking, merchandise tracking, and systemized item placement.
- Coordinated daily operations and communicated effectively with management and team members to ensure workflow efficiency and timely task completion.
- Developed problem-solving and multitasking skills by managing high volumes of customer orders, shipments, and operational priorities under strict deadlines.
- Exercised integrity and responsibility while handling merchandise, inventory records, and order fulfillment processes with accuracy and consistency.
- Built strong teamwork and interpersonal skills through collaboration with multiple departments to achieve operational and customer service goals.
- Demonstrated adaptability through cross-training in General Merchandise, supporting multiple store functions and responding effectively to changing operational needs.
- Provided professional customer service by assisting with order fulfillment, pickups, and resolving customer concerns in a courteous and efficient manner.
- Applied strong time-management skills to prioritize tasks, maintain productivity, and meet performance expectations in a high-demand environment.
- Utilized inventory management systems and operational procedures to track merchandise, maintain accurate records, and improve organizational efficiency.
- Maintained composure and professionalism in fast-paced and high-pressure situations while ensuring accuracy and operational effectiveness.
- Supported loss prevention and inventory accountability efforts through routine audits, merchandise.
Inbound Warehouse Associate
Amazon
Fontana
09.2020 - 11.2020
- Manually palletized and organized shipments while maintaining accuracy, efficiency, and attention to safety procedures in a fast-paced environment.
- Scanned, tracked, and processed packages using inventory and logistics systems to ensure accurate documentation and accountability.
- Sorted packages and materials according to operational procedures, demonstrating strong attention to detail and organizational skills.
- Prepared outgoing pallets and shipments for transport, ensuring timely and accurate loading operations.
- Worked effectively in physically demanding and time-sensitive environments while maintaining productivity and professionalism under pressure.
- Demonstrated reliability, discipline, and strong work ethic through consistent attendance, punctuality, and task completion.
- Collaborated with team members and supervisors to maintain efficient workflow and support operational objectives.
- Followed workplace safety standards and operational protocols to maintain a secure and organized work environment.
- Developed multitasking and problem-solving abilities by managing shifting priorities and meeting strict deadlines.
- Maintained accountability and situational awareness while handling inventory, shipments, and warehouse equipment.
Security Manager
Nordic Security Services
Diamond Bar
02.2018 - 08.2020
- Managed daily operations for a 959-home residential community, ensuring safety, security, and compliance with community rules and regulations.
- Coordinated with contractors, engineers, city officials, and estate representatives regarding authorized construction projects, permits, and compliance matters.
- Issued violation notices and enforced community policies in a professional, fair, and consistent manner.
- Maintained positive community relations by addressing resident concerns, resolving conflicts, and providing professional customer service.
- Supervised staff and coordinated daily assignments to maintain efficient operations and security coverage.
- Monitored and controlled multiple access points with high volumes of residents, guests, vendors, and contractors entering the community daily.
- Worked closely with law enforcement and emergency personnel regarding safety concerns, hazards, suspicious activity, and crime prevention efforts.
- Operated and managed radio communications, responding promptly and effectively to security calls, incidents, and emergency situations.
- Responded to security incidents and disturbances while maintaining professionalism, situational awareness, and sound judgment under pressure.
- Escorted trespassers from the property and assisted law enforcement with detaining or arresting aggressive or high-risk individuals when necessary.
- Maintained detailed and accurate records involving incidents, access control, violations, and resident/vendor information.
- Processed and managed transactions for resident and renter transponders while ensuring accurate account documentation and accountability.
- Programmed, activated, and maintained electronic transponder access systems for residents, guests, and authorized personnel.
- Demonstrated strong leadership, communication, conflict resolution, and decision-making skills in a high-responsibility environment.
- Applied safety and security procedures consistently to protect residents, staff, visitors, and community.
Security Officer
Nordic Security Services
Diamond Bar
09.2017 - 02.2018
- Issued violation notices and enforced community policies in a professional, fair, and consistent manner.
- Maintained positive community relations by addressing resident concerns, resolving conflicts, and providing professional customer service.
- Supervised staff and coordinated daily assignments to maintain efficient operations and security coverage.
- Monitored and controlled multiple access points with high volumes of residents, guests, vendors, and contractors entering the community daily.
- Worked closely with law enforcement and emergency personnel regarding safety concerns, hazards, suspicious activity, and crime prevention efforts.
- Operated and managed radio communications, responding promptly and effectively to security calls, incidents, and emergency situations.
- Responded to security incidents and disturbances while maintaining professionalism, situational awareness, and sound judgment under pressure.
- Escorted trespassers from the property and assisted law enforcement with detaining or arresting aggressive or high-risk individuals when necessary.
- Maintained detailed and accurate records involving incidents, access control, violations, and resident/vendor information.
- Processed and managed transactions for resident and renter transponders while ensuring accurate account documentation and accountability.
- Programmed, activated, and maintained electronic transponder access systems for residents, guests, and authorized personnel.
- Demonstrated strong leadership, communication, conflict resolution, and decision-making skills in a high-responsibility environment.
- Applied safety and security procedures consistently to protect residents, staff, visitors, and community.
Asset Protection Specialist
Target
Diamond Bar
02.2017 - 09.2017
- Collaborated closely with law enforcement personnel on investigations, incident response, trespassing cases, theft recovery, and security-related matters.
- Managed security operations across three separate retail locations, ensuring consistent enforcement of policies, procedures, and safety standards.
- Supervised and coordinated a team of 10 uniformed security officers, assigning duties, monitoring performance, and maintaining operational effectiveness.
- Conducted detentions in accordance with company policies and legal procedures while maintaining professionalism, situational awareness, and officer safety.
- Investigated theft incidents and successfully recovered stolen merchandise through surveillance, observation, and loss prevention procedures.
- Prepared detailed and accurate incident, detention, and activity reports for documentation and law enforcement reference.
- Responded effectively to security incidents, disturbances, and suspicious activity in fast-paced and high-pressure environments.
- Demonstrated strong leadership, communication, and conflict-resolution skills while managing staff and interacting with the public.
- Maintained a visible security presence to deter criminal activity and promote a safe environment for employees and customers.
- Applied sound judgment and decision-making skills when handling sensitive situations, escalating incidents appropriately when necessary.
- Coordinated daily operations between store management, security personnel, and outside agencies to ensure efficient and secure business operations.
- Demonstrated professionalism, accountability, and integrity while enforcing policies and handling confidential or sensitive situations.
Recruit Officer
Los Angeles Police Department
Los Angeles
02.2016 - 04.2016
- Selected and hired by the Los Angeles Police Department as a Recruit Officer with the expectation of promotion to Police Officer upon successful completion of the police academy.
- Successfully completed two months of rigorous academy training focused on law enforcement procedures, physical fitness, discipline, teamwork, and public safety operations.
- Demonstrated the ability to perform in a structured, high-stress training environment requiring accountability, professionalism, and strong decision-making skills.
- Received training in areas including criminal law, report writing, radio communications, defensive tactics, physical conditioning, and community-oriented policing principles.
- Developed strong leadership, teamwork, and communication skills while working alongside academy staff and fellow recruits.
- Maintained professionalism, discipline, and commitment to departmental standards until resignation due to a knee injury requiring medical withdrawal from the academy.
Police Cadet
Brea Police Department
Brea
04.2015 - 01.2016
- Assisted sworn law enforcement personnel in the Property and Evidence Division by organizing, documenting, securing, and maintaining evidence in accordance with departmental procedures and chain-of-custody standards.
- Supported administrative operations within the Office of the Chief of Police, demonstrating professionalism, confidentiality, and strong organizational skills.
- Assisted the Detective Bureau with investigative support duties, including case preparation, evidence handling, documentation, and information gathering.
- Participated in criminal investigations by assisting with evidence processing, crime scene photography, and investigative procedures under the supervision of sworn personnel.
- Maintained accurate records, reports, and documentation related to investigations, evidence, and departmental operations.
- Demonstrated attention to detail and integrity while handling sensitive information and evidence connected to criminal cases.
- Worked collaboratively with officers, detectives, and department staff in fast-paced and high-responsibility environments.
- Developed knowledge of law enforcement operations, investigative procedures, evidence management, and criminal justice protocols.
- Utilized strong communication, multitasking, and problem-solving skills while supporting daily law enforcement operations.
Sales Associate / Cashier
Sports Treasures
Brea
11.2014 - 11.2015
- Managed daily retail operations in a fast-paced environment while maintaining professionalism, accountability, and strong attention to detail.
- Handled merchandise sales, transfers, inventory control, and shipment processing with accuracy and organizational efficiency.
- Opened and closed the business independently, ensuring proper security procedures, cash handling, and operational readiness.
- Maintained accountability while processing cash transactions, balancing registers, and handling financial responsibilities accurately.
- Coordinated and tracked merchandise shipments and restocking activities to support efficient business operations and inventory management.
- Answered and managed business phone calls professionally, providing clear communication and resolving customer concerns effectively.
- Delivered high-quality customer service while interacting with diverse individuals in both routine and high-pressure situations.
- Maintained professional communication with management and corporate personnel regarding operations, inventory, and workplace issues.
- Composed and responded to professional business emails with accuracy, professionalism, and attention to detail.
- Demonstrated strong multitasking, time-management, and problem-solving abilities while balancing multiple responsibilities simultaneously.
- Worked effectively both independently and as part of a team to achieve operational goals and maintain workplace efficiency.
- Demonstrated reliability, professionalism, and adaptability in a customer-facing and operational support role.
Education
High School Diploma -
Diamond Bar High School
Diamond Bar, CA01.2014
Skills
- Security Leadership
- Writing skills
- Management
- Crisis Intervention
- Loss Prevention
- CCTV
- Information Security
- Crisis Management
- Recruiting
- Incident Response
- Conflict Management
- Supervising Experience
- Security Analysis
- Surveillance
- Computer Operation
- Conflict resolution
- Compliance adherence
- Professional demeanor
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Emergency room Admitting counselor
Whittier hospital medical center
11.2021 - Current
Fulfillment Expert
Target
08.2021 - 10.2021
Warehouse Worker
In-N-Out Burger
03.2021 - 07.2021
Fulfillment Associate
Target
11.2020 - 02.2021
Inbound Warehouse Associate
Amazon
09.2020 - 11.2020
Security Manager
Nordic Security Services
02.2018 - 08.2020
Security Officer
Nordic Security Services
09.2017 - 02.2018
Asset Protection Specialist
Target
02.2017 - 09.2017
Recruit Officer
Los Angeles Police Department
02.2016 - 04.2016
Police Cadet
Brea Police Department
04.2015 - 01.2016
Sales Associate / Cashier
Sports Treasures
11.2014 - 11.2015
High School Diploma -
Diamond Bar High School