Summary
Overview
Work History
Education
Skills
Timeline
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Nicolas Reyes

Elsa

Summary

Dynamic retail professional with extensive experience at KCI Wireless, excelling in customer service and problem-solving. Proven track record of exceeding sales goals through effective training and upselling techniques. Skilled in inventory management and accurate cash handling, fostering a collaborative team environment to enhance store performance and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Retail Store Manager

KCI Wireless
01.2025 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Retail Associate Manager

KCI Wireless
05.2021 - 12.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
  • Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
  • Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
  • Increased sales through effective upselling techniques and in-depth product knowledge.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.

Mobile Expert

KCI-Wireless
08.2019 - 05.2021
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Education

High School Diploma -

Edcouch-Elsa High School
Elsa, TX
06-2019

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Stockroom management
  • Decision-making skill
  • Accurate money handling
  • POS systems
  • Quality assurance mindset
  • Technology proficiency

Timeline

Retail Store Manager

KCI Wireless
01.2025 - Current

Retail Associate Manager

KCI Wireless
05.2021 - 12.2024

Mobile Expert

KCI-Wireless
08.2019 - 05.2021

High School Diploma -

Edcouch-Elsa High School

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Nicolas Reyes