Nicolas Sermoud
Delray Beach,FL
Summary
Motivated and adaptable professional with experience in customer service, team leadership, and operations management. Skilled in driving team performance, managing logistics, and maintaining high levels of customer satisfaction. Experienced in e-commerce and online business operations, with a passion for achieving business growth.
Overview
4
4
years of professional experience
Work History
Food Service Coordinator
Brule Bistro
02.2023 - Current
- Assist in training new expo team members, reducing onboarding time by 15% through streamlined training processes and hands-on mentorship.
- Ensure food presentation and order specifications are met, achieving consistent positive feedback from customers regarding meal quality and presentation.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Online Business Owner
NickShopzLLC
02.2021 - Current
- Operate e-commerce business specializing in reselling of products across multiple online platforms.
- Manage product sourcing, listing optimization, customer service, and fulfillment to maximize sales.
- Analyze market trends and adjust inventory and pricing strategies to increase revenue and profit margins.
- Handle all aspects of business management, including finances, marketing, and logistics.
- Maintain a customer satisfaction rate of 98%, ensuring positive feedback and repeat customers by providing excellent service and fast shipping.
Assistant Manger
Vipcinemas
05.2021 - 05.2023
- Promoted from Cast Member to Assistant Manager due to outstanding leadership, exceeding performance metrics, and consistently achieving customer satisfaction targets.
- Increased operational efficiency by 15% through optimizing staff schedules, reducing labor costs, and maintaining adequate coverage during peak hours.
- Supervised and led a team of 20-30 employees, including ushers, concession workers, and box office staff, ensuring efficient operations across multiple departments.
- Increased concession sales by 15% by implementing upselling techniques and introducing new promotional items to attract guests.
- Assisted in planning and executing special events, movie premieres, and promotions, increasing foot traffic by 30% during special screenings and seasonal events.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL05.2021
Skills
- Problem solver
- Strong work ethic
- Teamwork
- Dependability
- Hospitality and accommodation
- E-Commerce & Online Sales Platforms
Languages
English
Portuguese
Spanish
Timeline
Food Service Coordinator
Brule Bistro
02.2023 - Current
Assistant Manger
Vipcinemas
05.2021 - 05.2023
Online Business Owner
NickShopzLLC
02.2021 - Current
High School Diploma -
Monarch High School
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