Nicole
Milwaukee,WI
Summary
Customer service experience includes providing accurate information about products and services, resolving complaints in a timely manner, and gathering customer feedback to enhance service quality. Developed strong relationships with customers through personalized assistance and support, while maintaining professionalism in challenging situations. Successfully tracked orders from initiation to delivery, ensuring customer satisfaction and timely resolution of issues. Demonstrated ability to implement process improvements that streamlined customer service operations and enhanced overall efficiency.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Laureal oaks
Milwaukee, WI
04.2015 - Current
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Caregiver
Layton Terrace
Milwaukee, WI
04.2012 - 05.2015
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Accompanied clients to social events such as movies or plays.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Coordinated transportation services for clients when necessary.
Customer Service Representative
Guaranteed bank
Milwaukee, WI
05.2011 - 03.2015
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Member
CAPTEL
Glendale, WI
01.2010 - 07.2014
- Kept updated records of customer interactions using company software.
- Developed strategies to improve customer satisfaction ratings.
- Greeted customers and responded to inquiries in a timely manner.
- Promoted additional services or products available at the store.
- Tracked customer feedback to identify areas of improvement for customer service processes.
- Provided information about products and services offered by the company.
- Performed cashier duties such as processing credit card transactions and issuing receipts.
- Answered incoming calls promptly and directed them to the appropriate department or individual.
- Generated reports summarizing daily activities for management review.
- Processed orders, returns, exchanges, and refunds accurately and efficiently.
- Participated in team meetings to discuss new initiatives or changes in procedures.
Caregiver Attendant
Franciscan Village Assisted Living
South Milwaukee, Wisconsin
05.2000 - 02.2011
- Provided emotional support to individuals dealing with illness, disability or other life challenges.
- Provided compassionate care while ensuring client safety and comfort.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Recorded patient information such as condition, diet and progress reports.
- Developed positive relationships with clients while respecting their dignity and autonomy.
- Responded quickly to emergency situations using appropriate interventions.
- Administered medications in accordance with physician's orders.
- Communicated effectively with family members regarding patient's needs and progress.
Education
High School Diploma -
John Marshall High School
Milwaukee, WI06-2006
Associate of Science - Computer And Information Systems
University of Arizona
Tucson, AZSkills
- Customer service
- Technical support
- Order tracking
- Data analysis
- Relationship building
- Complaint resolution
- Feedback collection
Timeline
Customer Service Representative
Laureal oaks
04.2015 - Current
Caregiver
Layton Terrace
04.2012 - 05.2015
Customer Service Representative
Guaranteed bank
05.2011 - 03.2015
Customer Service Member
CAPTEL
01.2010 - 07.2014
Caregiver Attendant
Franciscan Village Assisted Living
05.2000 - 02.2011
High School Diploma -
John Marshall High School
Associate of Science - Computer And Information Systems
University of Arizona