Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NICOLE A. BOLANOS

Spotsylvania,VA

Summary

Positive, customer-focused individual with natural ability to create welcoming environments and assist guests with their needs. Possesses strong communication and problem-solving skills, along with solid understanding of customer service principles. Committed to enhancing guest experiences and contributing to positive team dynamic. As well as offering strong foundation in interpersonal skills and eagerness to learn and develop in hospitality environment. Produces exceptional customer service and effective communication, ensuring guests have memorable experience. Ready to use and develop organizational and problem-solving abilities in any role.

Overview

3
3
years of professional experience

Work History

Hospitality Associate Cashier

HCA
05.2025 - Current
  • Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
  • Coached new team members on procedures and policies, contributing to a cohesive work environment that prioritized teamwork.
  • Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Collaborated with the kitchen team to deliver high-quality food service during peak hours without compromising on presentation or taste.

Cashier

Sodexo
07.2022 - 08.2023
  • Worked with supervisory team to meet customer needs.
  • Gave customers full attention and attended to their needs.
  • Stocked store shelves and end-caps with merchandise.
  • Addressed customer questions and complaints with professionalism.
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Kept clean, organized and well-stocked checkout areas.
  • Provided information to customers on products or services.
  • Fixed checkout merchandise displays with continuous resets during down periods.
  • Totaled purchases and accepted payments using touch-screen register system.
  • Kept customers happy by quickly processing payments and bagging purchases.

Education

High School -

Riverbend High School
05.2023

Bachelor of Science - Health Sciences/Pre-PA

James Madison University
Harrisonburg, VA
05.2027

Skills

  • Problem solver
  • Interpersonal communication
  • Motivational
  • Flexible
  • Adaptable
  • Collaborative
  • Willingness to learn
  • Time management
  • Team leadership
  • Bilingual
  • Compassionate
  • Driven

Languages

Spanish
Native or Bilingual

Timeline

Hospitality Associate Cashier

HCA
05.2025 - Current

Cashier

Sodexo
07.2022 - 08.2023

High School -

Riverbend High School

Bachelor of Science - Health Sciences/Pre-PA

James Madison University

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