Nicole Acevedo
La Quinta,USA
Summary
High-energy Hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Ironwood Country Club
Palm Desert, CA
10.2023 - Current
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Restocked condiments, silverware, napkins, tablecloths as needed.
- Answered telephone to provide dining information and take reservations.
- Served food and beverages to guests during events with attention to detail.
- Set up banquet tables according to event specifications and layouts.
- Collaborated with kitchen staff to ensure timely food service during functions.
- Served beverages and appetizers to guests in an efficient manner.
- Carried trays of food items from kitchen to dining areas.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Responded promptly and courteously to guest inquiries and complaints.
- Participated in ongoing training to enhance job skills and knowledge.
Front Desk Associate
Fitness Alliance
Indio, California
05.2024 - 04.2025
- Greeted and assisted members with inquiries and service requests.
- Managed front desk operations and maintained a clean reception area.
- Scheduled appointments for personal training and group classes.
- Handled phone calls and directed them to appropriate staff members.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted guests upon arrival and provided excellent customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Trained newly hired employees on front desk procedures and business operations.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered phones, booked reservations, and responded to inquiries from customers.
Education
GED -
Summit High School
Bermuda DunesSkills
- Conflict Resolution
- Table Setting Arrangements
- Reservation Coordination
- Dining Crew Workflow Optimization
- Reservation management
- Customer service
- Food and beverage service
- Phone etiquette
- Time management
- Attention to detail
- Multi-task management
- Floor plan organization
Timeline
Front Desk Associate
Fitness Alliance
05.2024 - 04.2025
Restaurant Hostess
Ironwood Country Club
10.2023 - Current
GED -
Summit High School