Nicole Adams
Vero Beach ,FL
Summary
Seeking a position to utilize my strong organizational skills and leadership qualities in a stable and friendly organization
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
QA/QI Supervisor
Hospital Without Walls
- Communicated with team and all staff members regarding Quality compliance and service performance
- Developing and collaborating with other staff in the preparation and development of the Quality Improvement Plan
- Patient Chart Audit and Legal Chart Audits
- Audit and review OASIS and 485 forms for completion and accuracy of coding
- Audit medical records for accuracy in data and coding in medical documentation
- Reported progress towards improving patient care
- Completed nursing assessments
- Compiled data and perform appropriate analyses
- Observed new techniques to implement clinical participation in wellness and education
- Leverages HEDIS and other Quality results to improve care in the network through improved outcomes
- Reviewing documents to ensure compliance with state requirements and NCQA HEDIS Measures
LPN Nurse
Karing Focus
- Private Duty Home Health Nurse - Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
- Medication Management
- Collaborate with, and educate, field clinicians who are taking care of patients in their homes
- Worked in clinics, hospitals, and assisted living facilities
- Make supply orders and appointments for patients
- Analyze patients plans-of-care, goals, and interventions
- Review clinical assessments completed upon admission
- HEDIS charts review for COA, COL, BCS and CBP
Home Health Nurse
Complete Home Care
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
- Document in OASIS form using ICD 10 codes
- Assisted patients with healing and recovery after surgery
- Gained experience in psychiatric rehabilitations facility
- Monitoring of resident’s illness and wellness needs
- Collaborated with co-workers to better enhance the service and care to the patient
- Evaluated effectiveness of teachings and areas of improvement
- Entered data and documentation regarding patient’s care
Customer Service Representative
Amerigis
03.2016 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
PN -
NYC Board of Education
Administration - Business Management/HR Management
Pace University
LPN -
State of Florida
RN -
State License Pending
Skills
- Quality assurance
- Patient care
- Data analysis
- Regulatory compliance
Certification
- LPN, Florida
- RN, Pending
Software Implementations
- Computers: WP6.1, MS Word, Excel, PowerPoint, & Outlook, VNS-OPS, SANDATA, SANTRA, Kinnser, Axxess
- Cerner: FirstNet, SurgiNet, PowerChart, CareNet, PowerNote, CPOE, Dragon Dictation, Medication Reconciliation, PowerPlans IView/Adhoc, Admission and Depart Process.
- Epic: Clindoc, Orders, ADT
Timeline
Customer Service Representative
Amerigis
03.2016 - 06.2018
PN -
NYC Board of Education
Administration - Business Management/HR Management
Pace University
LPN -
State of Florida
RN -
State License Pending
QA/QI Supervisor
Hospital Without Walls
LPN Nurse
Karing Focus
Home Health Nurse
Complete Home Care