Summary
Overview
Work History
Education
Skills
Certification
Software Implementations
Timeline
Generic

Nicole Adams

Vero Beach ,FL

Summary

Seeking a position to utilize my strong organizational skills and leadership qualities in a stable and friendly organization

Overview

2019
2019
years of professional experience
1
1
Certification

Work History

QA/QI Supervisor

Hospital Without Walls
  • Communicated with team and all staff members regarding Quality compliance and service performance
  • Developing and collaborating with other staff in the preparation and development of the Quality Improvement Plan
  • Patient Chart Audit and Legal Chart Audits
  • Audit and review OASIS and 485 forms for completion and accuracy of coding
  • Audit medical records for accuracy in data and coding in medical documentation
  • Reported progress towards improving patient care
  • Completed nursing assessments
  • Compiled data and perform appropriate analyses
  • Observed new techniques to implement clinical participation in wellness and education
  • Leverages HEDIS and other Quality results to improve care in the network through improved outcomes
  • Reviewing documents to ensure compliance with state requirements and NCQA HEDIS Measures

LPN Nurse

Karing Focus
  • Private Duty Home Health Nurse - Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
  • Medication Management
  • Collaborate with, and educate, field clinicians who are taking care of patients in their homes
  • Worked in clinics, hospitals, and assisted living facilities
  • Make supply orders and appointments for patients
  • Analyze patients plans-of-care, goals, and interventions
  • Review clinical assessments completed upon admission
  • HEDIS charts review for COA, COL, BCS and CBP

Home Health Nurse

Complete Home Care
  • Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
  • Document in OASIS form using ICD 10 codes
  • Assisted patients with healing and recovery after surgery
  • Gained experience in psychiatric rehabilitations facility
  • Monitoring of resident’s illness and wellness needs
  • Collaborated with co-workers to better enhance the service and care to the patient
  • Evaluated effectiveness of teachings and areas of improvement
  • Entered data and documentation regarding patient’s care

Customer Service Representative

Amerigis
03.2016 - 06.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

PN -

NYC Board of Education

Administration - Business Management/HR Management

Pace University

LPN -

State of Florida

RN -

State License Pending

Skills

  • Quality assurance
  • Patient care
  • Data analysis
  • Regulatory compliance

Certification

  • LPN, Florida
  • RN, Pending

Software Implementations

  • Computers: WP6.1, MS Word, Excel, PowerPoint, & Outlook, VNS-OPS, SANDATA, SANTRA, Kinnser, Axxess
  • Cerner: FirstNet, SurgiNet, PowerChart, CareNet, PowerNote, CPOE, Dragon Dictation, Medication Reconciliation, PowerPlans IView/Adhoc, Admission and Depart Process.
  • Epic: Clindoc, Orders, ADT

Timeline

Customer Service Representative

Amerigis
03.2016 - 06.2018

PN -

NYC Board of Education

Administration - Business Management/HR Management

Pace University

LPN -

State of Florida

RN -

State License Pending

QA/QI Supervisor

Hospital Without Walls

LPN Nurse

Karing Focus

Home Health Nurse

Complete Home Care

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Nicole Adams