Nicole Aguilar

Key Holder — Columbia Sportswear Company

• Delivered a high-quality, personalized shopping experience by understanding customer needs and recommending products that align with comfort, fit, and performance
• Acted as a leader on the sales floor, guiding team members to meet sales goals while maintaining a positive and collaborative environment
• Opened and closed the store, ensuring operational excellence, loss prevention, and adherence to company standards
• Drove sales through strong product knowledge, styling recommendations, and effective upselling techniques
• Maintained premium visual merchandising standards to create an inviting and brand-consistent store environment
• Handled transactions, returns, and customer concerns with professionalism, ensuring a seamless and elevated customer experience
• Supported inventory processes, including restocking, shipment processing, and maintaining accurate stock levels
• Trained new hires on customer engagement, sales strategies, and brand expectations to uphold a consistent store experience

Key Holder — Plato’s Closet

• Delivered personalized styling support by helping customers find on-trend pieces that fit their style, body, and comfort preferences
• Created a welcoming, inclusive shopping environment aligned with a modern, body-positive retail experience
• Led the sales floor during manager absences, motivating team members to meet sales goals and maintain strong customer engagement
• Evaluated and purchased inventory with a focus on current trends, brand relevance, and quality standards
• Maintained visually appealing merchandising by organizing product based on style, season, and customer demand
• Supported store operations by opening/closing, handling cash management, and ensuring adherence to company policies
• Built strong customer relationships by resolving concerns efficiently and delivering a seamless, elevated experience
• Trained new team members on styling techniques, customer interaction, and product curation standards