Nicole Johnson
Santa Rosa,CA
Summary
Dynamic and results-oriented professional with a proven track record as assistant manager FedEx Express and The Vitamin Shoppe, where leadership and attention to detail led to efficient team operations and company achievement of daily goals. Expert in customer relations, demonstrating dependability, efficiency and knowledge of company procedures. Team-oriented attitude helped contribute to a positive work environment.
Overview
12
12
years of professional experience
Work History
Personal Trainer
Self Employed
Reno, NV
03.2020 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
Forklift Operator
Fedex Freight
Sparks, NV
11.2019 - 05.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Ramp Agent
Fedex Express
Reno, NV
10.2013 - 10.2018
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded freight for 2 daily flights.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Coordinated ground crew activities to complete objectives on schedule.
- Completed cargo manifests and flight paperwork for proper cargo and flight tracking.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Tracked inbound and outbound freight to ensure arrival at proper destination.
- Directed teams of 10 people in the safe loading and offloading of freight.
- Solved problems as they occurred to ensure on time flight departure.
Assistant Manager
The Vitamin Shoppe
Reno, NV
04.2012 - 10.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Certified Professional Bookkeeper -
Truckee Meadows Community College
Reno, NV12.2019
Skills
- Leadership skills
- Motivational Coaching
- Dependability
- Customer Relations
- Money Handling
- Product and service knowledge
- Team motivation
Timeline
Personal Trainer
Self Employed
03.2020 - Current
Forklift Operator
Fedex Freight
11.2019 - 05.2021
Ramp Agent
Fedex Express
10.2013 - 10.2018
Assistant Manager
The Vitamin Shoppe
04.2012 - 10.2013
Certified Professional Bookkeeper -
Truckee Meadows Community College