Nicole A Lawyer
Owaneco,IL
Summary
Professional client relations expert with robust experience in managing and nurturing client accounts. Strong focus on team collaboration and delivering measurable results. Skilled in communication, problem-solving, and adapting to changing needs. Reliable and driven to meet and exceed client expectations.
Overview
16
16
years of professional experience
Work History
Client Account Representative
Memorial Behavioral Health
Springfield, IL
08.2014 - Current
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Client Account Representative
Express Personnel
Springfield, IL
05.2014 - 08.2014
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Medical Billing Specialist Team Lead
OurLab
Nashville, TN
12.2009 - 10.2013
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed schedules, accepted time off requests.
Extern
Meharry Family Medicine
Madison, TN
04.2009 - 05.2009
- Used electronic health records software to efficiently manage patient information.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Processed insurance claims and verifications through specialized billing software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Taylorville Senior High School
Taylorville, IL06-1989
No Degree - Medical Billling And Coding
Kaplan Career Institute
Nashville06-2009
Skills
- HIPAA compliance
- Payment posting
- CPT knowledge
- ICD-10 proficiency
- Medicare and medicaid process
- Quality-oriented team player
- Critical thinking
- Teamwork and collaboration
- Electronic health record software
- Account reconciliation
- Multitasking and organization
- Microsoft office
Timeline
Client Account Representative
Memorial Behavioral Health
08.2014 - Current
Client Account Representative
Express Personnel
05.2014 - 08.2014
Medical Billing Specialist Team Lead
OurLab
12.2009 - 10.2013
Extern
Meharry Family Medicine
04.2009 - 05.2009
High School Diploma -
Taylorville Senior High School
No Degree - Medical Billling And Coding
Kaplan Career Institute