Nicole A Lawyer
Owaneco,IL
Summary
Professional client relations expert with robust experience in managing and nurturing client accounts. Strong focus on team collaboration and delivering measurable results. Skilled in communication, problem-solving, and adapting to changing needs. Reliable and driven to meet and exceed client expectations.
Overview
16
16
years of professional experience
Work History
Client Account Representative
Memorial Behavioral Health
08.2014 - Current
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Client Account Representative
Express Personnel
05.2014 - 08.2014
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Medical Billing Specialist Team Lead
OurLab
12.2009 - 10.2013
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed schedules, accepted time off requests.
Extern
Meharry Family Medicine
04.2009 - 05.2009
- Used electronic health records software to efficiently manage patient information.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Processed insurance claims and verifications through specialized billing software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Taylorville Senior High School
Taylorville, IL06-1989
No Degree - Medical Billling And Coding
Kaplan Career Institute
Nashville06-2009
Skills
- HIPAA compliance
- Payment posting
- CPT knowledge
- ICD-10 proficiency
- Medicare and medicaid process
- Quality-oriented team player
- Critical thinking
- Teamwork and collaboration
- Electronic health record software
- Account reconciliation
- Multitasking and organization
- Microsoft office
Timeline
Client Account Representative
Memorial Behavioral Health
08.2014 - Current
Client Account Representative
Express Personnel
05.2014 - 08.2014
Medical Billing Specialist Team Lead
OurLab
12.2009 - 10.2013
Extern
Meharry Family Medicine
04.2009 - 05.2009
High School Diploma -
Taylorville Senior High School
No Degree - Medical Billling And Coding
Kaplan Career Institute
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