Nicole Allen

Operations Administrator (Apr. 2019 to Apr. 2022), Logistics Coordinator (Dec. 2016 to Apr. 2019)

• Established and nurtured potential client relationships, fostering trust and satisfaction by consistently addressing service needs and inquiries.
• Managed and customized the Salesforce system, enhancing its features and capabilities to align closely with the specific requirements of our team, thereby optimizing efficiency and productivity.
• Implemented effective sourcing strategies to identify and evaluate potential suppliers, ensuring the procurement of high-quality pallets on reliable schedules.
• Demonstrated leadership by managing, mentoring, and facilitating the professional development of new hires, while also providing ongoing guidance to existing staff on evolving business processes.
• Spearheaded vendor sourcing, selection, qualification, and development initiatives, driving continuous improvement across supplier relationships and operational efficiencies.
• Conducted regular visual inspections of pallets to uphold compliance standards and ensure alignment with specified requirements, proactively identifying and addressing any discrepancies.
• Produced comprehensive financial and operational reports for executive review, offering valuable insights into business performance and facilitating informed decision-making.
• Orchestrated the seamless coordination and dispatch of pallet delivery and pick-up operations, optimizing considerations such as pricing, geographic location, availability, and customer preferences.