Nicole Allen
Dallas,TX
Summary
Customer Service Representative with 10 years of experience resolving complex inquiries, building strong relationships, driving brand loyalty, and increasing customer engagement.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions - Lubbock
Dallas , TX
10.2020 - Current
- Answered customer inquiries and provided accurate information regarding billing and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Live Chat Agent
Etech
Dallas , TX
04.2017 - 08.2019
- Answered customer inquiries via live chat in a timely and professional manner.
- Assisted customers with product selection, order placement, and payment processing.
- Identified customer needs and recommended appropriate solutions.
- Adhered to company policies and procedures when responding to customer inquiries.
Research Interviewer
Nielson
Dallas , TX
02.2016 - 03.2017
- Conducted in-depth interviews with participants to gather data and information on research topics.
- Participated in training sessions conducted by senior staff members to gain knowledge about new interviewing techniques.
- Collected and documented demographic information from participants.
- Documented results from participant observations.
Education
High School Diploma -
Desoto High School
Desoto, TX05-1999
Skills
- Customer Service
- Medical terminology knowledge
- Typing 50 WPM
- Credit card payment processing
- Data Entry
- Complaint resolution
References
References available upon request.
Timeline
Customer Service Representative
VXI Global Solutions - Lubbock
10.2020 - Current
Live Chat Agent
Etech
04.2017 - 08.2019
Research Interviewer
Nielson
02.2016 - 03.2017
High School Diploma -
Desoto High School
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