Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Timeline
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Nicole Altis

Nicole Altis

Guyton,GA

Summary

Business professional with excellent interpersonal and reasoning skills. Knowledgeable in business analysis, Microsoft Office, supervision, team building, and training. Interested in working with a company that values its employees with advancement opportunities and excellent business knowledge and a culture of social responsibility and engagement that values its employees. Results-driven financial professional prepared for advanced analytical roles within billing operations. Deep understanding of billing systems and financial data management, consistently integrating strategic insights to improve processes. Known for solid collaboration and adaptability, effectively navigating team dynamics and shifting priorities. Proficient in data analysis, problem-solving, and maintaining meticulous records.

Overview

19
19
years of professional experience

Work History

Site Manager

i9Sports
09.2023 - Current
  • As a Site Manager at i9Sports, successfully solved problems and resolved conflicts for staff, parents, and children in the program.
  • Minimized issues by implementing procedures that coincided with i9Sports codes of ethics, leading to a 50% increase in satisfaction from the previous season’s 0%
  • Successfully maintained staff retention, demonstrating my ability to train and provide leadership in different departments.
  • Set up site areas to accommodate each sport, soccer, flag football, and t-ball, reducing set-up time by 10%
  • Record and report payroll hours for employees.
  • Reduced safety incidents by conducting regular site inspections and strictly adhering to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Resolved issues between employees and customers using company policies.
  • Oversaw all daily office operations and equipment maintenance.
  • Maintained records and logs of work performed and materials and equipment used.
  • Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
  • Conducted thorough risk assessments to address potential issues before they escalated into costly problems proactively.

Senior Billing Analyst

Verizon Business
05.2005 - 09.2024
  • Responsible for analyzing and reconciling international invoices for DTSP clients. Ensure corrections to International Invoice are accurate and timely. Have maintained an 99.95% billing accuracy over the ten years of contract period.
  • Analyze and validate purchase orders for billing to the Department of Defense and State Department.
  • Validate billing price per service on orders for station sites nationwide.
  • Calculate totals per location to consolidate on one invoice per service period.
  • Verify services to government contract to confirm pricing agreement to billing totals.
  • Set up customer proposals for service promptly to ensure service within the service period of request.
  • Verify purchase order codes to ensure proper service to customer sites.
  • Communicate issues of importance to corresponding officials for compliance.
  • Assisted coworkers with communication skills through training and team-building exercises.
  • Built solid relationships with team members through communication, collaboration, and virtual meetings.
  • Established empathy and trust among coworkers and management and cultivated well-being by practicing healthy habits.
  • Reconciled discrepancies between invoicing records and customer statements, ensuring accurate reporting of account balances.
  • Analyzed billing patterns to identify trends, leading to proactive pricing or service offerings adjustments as needed.
  • Assisted sales team with contract reviews to ensure proper invoicing terms were captured at the point of sale.
  • Developed detailed financial reports for management review, enabling informed decision-making about overall company performance.
  • Reduced customer disputes by providing precise and concise billing explanations and addressing concerns promptly.
  • Led training sessions on new software implementations, ensuring all team members were proficient in utilizing tools necessary to perform job functions effectively.
  • Collaborated with cross-functional teams to resolve complex billing issues, improving client satisfaction.

Education

Master of Science in Industrial and Organizational Psychology -

Southern New Hampshire University

Bachelor of Arts in Business Administration -

Walden University

Associates in Accounting -

Savannah Technical College

Skills

  • Accounts Receivable
  • Advanced Excel
  • Invoice Processing
  • Payment Processing
  • Billing Systems
  • SAP Experience
  • Excellent Communication
  • A/P and A/R expertise
  • Financial Reporting
  • Written Communication
  • Account Reconciliation
  • Interpersonal Communication

Affiliations

  • Member of the National Honor Society
  • The National Society of Leadership and Success
  • Psychology Club at Southern New Hampshire University
  • Yellow Belt, Six Sigma

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Site Manager

i9Sports
09.2023 - Current

Senior Billing Analyst

Verizon Business
05.2005 - 09.2024

Bachelor of Arts in Business Administration -

Walden University

Associates in Accounting -

Savannah Technical College

Master of Science in Industrial and Organizational Psychology -

Southern New Hampshire University

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Nicole Altis