NICOLE ALVAREZ
BRONX
Summary
Seeking a Front Desk Receptionist position in an organization where I can utilize my customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Rafael A. Guillen MD,
The Bronx, NY
06.2024 - 06.2025
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Coordinated communication between patients and medical staff, fostering positive relationships.
- Processed patient intake forms and ensured accurate data entry into electronic health record systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Verified insurance coverage and insurance policy.
Pharmacy Clerk
Better Health Rx
05.2018 - 03.2020
- Welcomed all customers as soon as they would arrive
- Verified information such as name and address, Insurance approvals, allergies and drug history of the patients in order to accurately fill a prescription
- Assisted the pharmacist in maintaining stock for efficient operation on a daily basis
- Sanitized and kept an organized area in order to properly and safely fill patients’ prescriptions
Pharmacy Clerk
Moscoso Rx
08.2015 - 05.2018
- Ensured confidentiality and privacy of personal health information as needed by HIPPA
- Supported pharmacist and technicians as required to assure an efficient work day
- Used a cash-register to obtain cash and card payments such as co-payments and regular interactions on a daily basis
Education
HIGH SCHOOL DIPLOMA - undefined
Health Opportunity High School
01.2019
Skills
- Bilingual- Fluent in Spanish
- Time Management
- Telephone Etiquette
- Problem-Solving
- HIPPA Compliance
- Excellent written and Oral communication skills
- Highly Organized and Detail-Oriented
- Knowledge of ECW, Microsoft Word, Excel and Office
Timeline
Front Desk Receptionist
Rafael A. Guillen MD,
06.2024 - 06.2025
Pharmacy Clerk
Better Health Rx
05.2018 - 03.2020
Pharmacy Clerk
Moscoso Rx
08.2015 - 05.2018
HIGH SCHOOL DIPLOMA - undefined
Health Opportunity High School