Nicole Anders
Buyer
Tempe,AZ
Summary
Analytical buyer with expertise in sales. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Underwriter/Buyer
Global Lending Services
Tempe, AZ
10.2019 - Current
- Responsible for driving quality applications and capturing loans that meet Company’s risk and profitability guidelines while building and maintaining professional and profitable relationships with dealer customers within assigned territory
- Top 20 in the country in sales
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Educate dealer representative on company products including how to structure applications to ensure optimal success with program
- Assist funding team with resolution of documentation issues
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
Customer Assistance Specialist
Santander
05.2019 - 10.2019
- Identified, assessed and qualified customer needs while adhering to government regulation
- Provided constructive feedback to peers and senior leadership to identify/implement efficiencies
- Sot high level overview perspective of policy and procedure changes to quickly implement and inform
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Logistic Specialist
BridgeCrest
Mesa, Arizona
12.2013 - 05.2019
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
- Expedited resolutions of shipping errors and mistakes
- Coordinated quarterly business reviews alongside senior management
- Led cross-department initiatives to develop and pursue cost reduction
- Liaise with suppliers and customers to maintain open and positive relationships
- Reviewed established business practices and improved processes to increase efficiencies and reduce expenses without compromising customer service levels
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Managed system support functions to set priorities and service levels expectations.
Education
Associate of Science -
Yavapai College
Prescott, AZ 08.2005 - 05.2007
Bachelor of Science - Communications
Arizona State University
Tempe, AZ 08.2010 - Current
Skills
Dynamic resourceful professional with expertise in providing advice and guidance on feedback and social media related topics and needsundefined
Timeline
Underwriter/Buyer
Global Lending Services
10.2019 - Current
Customer Assistance Specialist
Santander
05.2019 - 10.2019
Logistic Specialist
BridgeCrest
12.2013 - 05.2019
Bachelor of Science - Communications
Arizona State University
08.2010 - Current
Associate of Science -
Yavapai College
08.2005 - 05.2007
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