Nicole Anderson
Hickory Hills,IL
Summary
Dedicated Dispatcher with extensive experience in managing stringent delivery schedules while ensuring exceptional customer satisfaction. Proven ability to foster clear communication among team members and clients, contributing to a collaborative work environment. Committed to implementing process improvements that enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Dispatcher
Integra Medical Equipment
Elmhurst, IL
07.2024 - Current
- Assisted organizational efforts by filing, data entry, email, text, conducting product searches, and answering phones.
- Dispatch 40+ quality service technicians by order request for seven markets nationwide.
- Remotely dispatch 117-140 orders daily in two markets, but over 1,537 nationwide.
- Synapse, DME Track, Verizon Connect, Teams, Microsoft Office, Salesforce.
- Project Coordinator ready to perform audits, compile daily productivity, focus on retention, transcribe memos for the corporate office, and place and compile uniform orders quarterly.
- Train, mentor, and provide leadership to 30+ staff members at the center level and company-wide to establish and ensure policies and procedure adherence daily.
- Escalated complex cases to appropriate team members for timely resolution.
- Troubleshoot products and process order adjustments based on customer needs.
Logistics Specialist
Amazon
Lisle, IL
08.2017 - 07.2020
- Exceed the performance goal of 2,000 to 3,000 inbound and outbound sortation packages per night.
- Placed shipments into transport vehicles routinely.
- Manage performance informants and delegate.
- Resolved discrepancies identified during inventory audits.
- Collaborated with team to enhance process integration and efficiency.
- Oversaw customs procedures and shipping schedules, adapting to changes efficiently.
Education
Bachelor of Arts - Design
International Academy of Design And Technology
Chicago, ILSkills
- Proficient in Driver Interaction
- Operational Efficiency Improvement
- Geographical expertise
- Call handling
- Effective ETA Management
- Meticulous Attention to Detail
References
References available upon request.
Timeline
Dispatcher
Integra Medical Equipment
07.2024 - Current
Logistics Specialist
Amazon
08.2017 - 07.2020
Bachelor of Arts - Design
International Academy of Design And Technology
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