Nichole GANDRA
Delray Beach,FL
Summary
Dynamic dispatcher with extensive experience at USA Transportation, excelling in vehicle tracking and customer service. Proven ability to resolve issues proactively, ensuring timely deliveries and maintaining strong driver relationships. Skilled in GPS technology and effective communication, consistently enhancing operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
USA Transportation
Boca Raton, Florida
07.2022 - Current
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Identified potential dispatch issues proactively and implemented corrective measures.
- Resolved customer complaints regarding service delays and quality issues.
- Maintained comprehensive logs of incoming calls and assigned tasks efficiently.
- Updated records of driver locations, delays, and cancellations in real-time.
- Tracked vehicles utilizing GPS technology and provided timely status updates.
- Utilized computer systems for address locating, estimated arrival time calculations, and navigation assistance.
- Managed high call volumes while ensuring precision in data entry.
Console Operator
Delivery Dudes
Delray Beach, Florida
02.2016 - 07.2022
- Responded swiftly to emergencies involving drivers and vehicles, ensuring safety and compliance.
- Assigned loads to drivers according to designated routes and real-time location data.
- Maintained strong relationships with drivers through guidance on route selection and traffic conditions.
- Served as primary communication channel for up to 120 drivers nightly, addressing all driver-related issues.
- Troubleshot application issues for drivers, enhancing usability and performance.
- Monitored routes to guarantee timely delivery of orders within estimated timeframes.
Lounge Manager
Delivery Dudes
Delray Beach, Florida
02.2016 - 07.2022
- Updated driver logs with issues and concerns reported by drivers on the road.
- Communicated requests and needs from office staff and customers to drivers.
- Monitored customer shifts to ensure excellence in service metrics and key performance indicators.
- Served as keyholder for Boca Raton and Delray office locations.
- Conducted initial interviews for prospective drivers, assessing qualifications.
- Oversaw inventory management for driver lounge at Boca and Delray locations.
Education
High School Diploma -
Spanish River High School
Boca Raton06.2012
Skills
- Schedule coordination and route adjustment
- Vehicle dispatch and GPS tracking
- Passenger interaction and information updates
- Customer service and driver communication
- Problem-solving and personnel dispatching
- Verbal and written communication
Certification
- Call Center School
- "The Power Of One"
References
- Shift Manager at USA Transportation -Nick Quigley (561) 797-3577
- Shift Manger at Delivery Dudes- Alexia Herring (904) 885-3836
Timeline
Dispatcher
USA Transportation
07.2022 - Current
Console Operator
Delivery Dudes
02.2016 - 07.2022
Lounge Manager
Delivery Dudes
02.2016 - 07.2022
High School Diploma -
Spanish River High School
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