Nicole Anderson
St. Petersburg
Summary
Versatile customer service expert with a strong background in benefits enrollment, technical assistance, and compliance. Committed to delivering exceptional service by accurately documenting interactions, resolving inquiries, and optimizing member experiences in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Benefits Specialist
Foundever
Fort Lauderdale
09.2025 - 03.2026
- Guided clients through enrollment in employer-sponsored insurance plans, ensuring understanding of options and benefits
- Managed inbound calls for benefit enrollment, verification, and technical assistance, providing thorough support to clients
- Resolved member service inquiries with a focus on first-call resolution, enhancing customer satisfaction
- Collaborated with team members to resolve issues and improve member experience
- Adapted quickly to changing call types and customer needs in a high-volume environment
- Accurately documented call details and maintained compliance standards
Customer Service Agent
TelePerformance Usa
Fort Lauderdale
05.2019 - 12.2019
- Handled high-volume inbound calls in a remote work environment
- Assisted members with health insurance concerns and benefit questions to ensure understanding of benefits and support decision-making
- Guided members in filing grievances and appeals to facilitate resolution of issues and enhance service satisfaction
- Coordinated care scheduling with providers to streamline access to necessary healthcare services for members
- Ensured adherence to HIPAA and Medicaid regulations
- Documented customer interactions accurately in company systems
Dispatcher
Yellow Cab
Oakland Park
10.2016 - 05.2017
- Scheduled rides and coordinated driver dispatch operations
- Monitored scheduling changes and communicated updates promptly to ensure operational efficiency
- Resolved driver and rider complaints to enhance service satisfaction
Customer Service Tech 2
Amazon.com
Settle
09.2014 - 05.2015
- Delivered troubleshooting assistance and escalated complex technical issues to ensure timely resolution
- Resolved customer order issues, managed textbook rentals, and provided Kindle technical support to enhance user experience
- Worked remotely while maintaining high customer satisfaction standards
- Logged customer interactions and resolutions in internal systems to maintain accurate records and support team objectives
Customer Service Rep 2
Teletech
Englewood
08.2013 - 02.2014
- Provided customer support via phone interactions in a remote environment, ensuring customer satisfaction
- Guided customers in product selection and addressed order-related concerns effectively
- Maintained comprehensive customer records and resolved issues promptly
- Processed payments and customer orders accurately
Clerk 1
Pennsylvania Liquor control Board
Philadelphia
05.2004 - 09.2009
- Processed cash and card payments, ensuring accuracy and customer satisfaction.
- Managed stock and inventory, maintaining optimal product availability.
- Make sales according to the Pennsylvania liquor codes.
- To assist customers in store
- Surveilled store for theft and suspicious activity, contributing to a secure shopping environment.
- Assisted in supervising staff during opening and closing shifts.
- Performed basic cleaning tasks to maintain store appearance.
Skills
- Benefits Enrollment Assistance
- Healthcare compliance
- Insurance Verification & Support
- Data Entry & Documentation
- Customer support
- Appointment Scheduling
- Payment Processing
- CRM & Computer Systems
- Microsoft Office & Google Workspace
- Strong Computer & Technology Skills
- Technical Support
- High-volume multitasking
- Accurate Call Documentation
- Phone etiquette
- Conflict resolution
- Remote Work Experience
- Dispatch & Routing Coordination
Timeline
Benefits Specialist
Foundever
09.2025 - 03.2026
Customer Service Agent
TelePerformance Usa
05.2019 - 12.2019
Dispatcher
Yellow Cab
10.2016 - 05.2017
Customer Service Tech 2
Amazon.com
09.2014 - 05.2015
Customer Service Rep 2
Teletech
08.2013 - 02.2014
Clerk 1
Pennsylvania Liquor control Board
05.2004 - 09.2009