Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Anderson Jones

Berwyn,IL

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

University Of Chicago Medicine
08.2021 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Trained/ Used Epic Systems

Patient Care Technician

Rush Oak Park Hospital
03.2021 - 11.2021
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.

Certified Nursing Assistant

Oak Park Oasis
03.2018 - 05.2021
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Receptionist

Precious Creations Bakery
01.2013 - 01.2015
  • Answered central telephone system and directed calls accordingly
  • Confirmed appointments, communicated with clients and updated client records
  • Managed multiple tasks and met time-sensitive deadlines
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Associate of Science - Computer Science

Triton College
River Grove, IL
05.2027

High School Diploma -

Oak Park River Forest High School
Oak Park, IL
06.2011

Skills

  • Registration and Scheduling
  • Providing Information and Resources
  • Building Rapport and Credibility
  • Word Processing
  • Patient Registration
  • 50 WPM Typing Speed
  • Call Management
  • Insurance Verifying
  • System Updates
  • Eligibility Determination
  • Reception Management

Certification

  • Certified Nurse assistant, Nirvana Institute, 2018
  • Certified CPR/AED, American Heart Association, 2018

Timeline

Customer Service Representative

University Of Chicago Medicine
08.2021 - 02.2023

Patient Care Technician

Rush Oak Park Hospital
03.2021 - 11.2021

Certified Nursing Assistant

Oak Park Oasis
03.2018 - 05.2021

Receptionist

Precious Creations Bakery
01.2013 - 01.2015

Associate of Science - Computer Science

Triton College

High School Diploma -

Oak Park River Forest High School

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Nicole Anderson Jones