Nicole Aquino
San Francisco,CA
Summary
Dynamic manager with a proven track record at P&S Aquatics LLS, enhancing team performance through effective training and customer service initiatives. Skilled in project management and decision-making, I implemented feedback mechanisms that significantly improved service satisfaction. Bilingual in English and Portuguese, I excel in fostering communication and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
P&S Aquatics LLS
05.2023 - Current
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Developed training programs for staff, improving team performance and service delivery.
- Implemented customer feedback mechanisms, driving improvements in service satisfaction.
- Cross-trained existing employees to maximize team agility and performance.
Babysitter
08.2022 - Current
- Supervised children's daily activities, ensuring safety and engagement in age-appropriate tasks.
- Developed creative educational games to enhance cognitive skills and promote social interaction.
- Communicated effectively with parents regarding children's progress, behavior, and any concerns.
- Created and implemented structured routines to foster a sense of security and stability for children.
Volunteer
Presidio Trust
08.2024 - 12.2024
- Promoted environmental awareness with educational workshops and hands-on activities.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Intern
Youth Advocate Institute
01.2023 - 05.2023
- Assisted in developing outreach programs for at-risk youth, enhancing community engagement and support initiatives.
- Conducted research on youth advocacy trends to inform program development and improve service delivery.
- Collaborated with team members to evaluate program effectiveness, identifying areas for improvement and strategic adjustments.
- Facilitated workshops and training sessions, promoting skill-building among participants and reinforcing program objectives.
Education
Bachelor of Arts - Environmental Studies
San Francisco State University
San Francisco, CA12-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Project management
- Staff training
Certification
- Climate Change Certification
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Volunteer
Presidio Trust
08.2024 - 12.2024
Manager
P&S Aquatics LLS
05.2023 - Current
Intern
Youth Advocate Institute
01.2023 - 05.2023
Babysitter
08.2022 - Current
Bachelor of Arts - Environmental Studies
San Francisco State University
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