Nicole Arbuckle
Yukon,OK
Summary
Accomplished Leader with over 20 years that is skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
23
23
years of professional experience
Work History
Appliance Sales Specialist
Lowes Home Improvment
04.2023 - Current
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Increased sales revenue by offering tailored solutions for clients based on their specific needs.
- Maintained a clean, organized showroom floor to create an inviting atmosphere for customers.
- Resolved client issues efficiently by collaborating with the service department on repair and maintenance requests.
- Assisted in training new hires, sharing product knowledge and best practices for stellar customer interactions.
Senior Project Manager
Interior Solutions Of Orlando
02.2021 - 04.2023
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Department Supervisor, Kitchen Designer
Lowes Home Improvement
10.2011 - 02.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed teams in Cabinets, Appliances, Home Decor, Flooring, Millwork, Receiving, and Freight flow. Delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Department Supervisor
The Home Depot Inc
11.2000 - 10.2011
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Implemented training programs for new hires, ensuring comprehensive understanding of job duties and expectations.
- Increased sales in the specialty department through effective merchandising and product promotion.
Education
Organizational Leadership
Women Leading At Lowe’s
Ocala, FL06.2015
High School Diploma -
Lemon Bay High School
Englewood, FL06.1997
Skills
- Team Management
- Delegation techniques
- Customer Service
- Problem-Solving
- Relationship building and management
- Training and mentoring
- Goals and performance
- Motivational Leadership
Timeline
Appliance Sales Specialist
Lowes Home Improvment
04.2023 - Current
Senior Project Manager
Interior Solutions Of Orlando
02.2021 - 04.2023
Department Supervisor, Kitchen Designer
Lowes Home Improvement
10.2011 - 02.2021
Department Supervisor
The Home Depot Inc
11.2000 - 10.2011
Organizational Leadership
Women Leading At Lowe’s
High School Diploma -
Lemon Bay High School
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