NICOLE ARCHBALD
29 Conach Lane ,Clayton
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
25
25
years of professional experience
Work History
Case Worker Assistant
Platinum Community Care
Brooklyn
11.2023 - Current
- Assisted Case Workers in managing caseloads effectively by providing administrative support such as scheduling appointments and maintaining client files
- Contributed to ongoing program evaluation efforts by collecting data on client outcomes and satisfaction levels
- Coordinated referrals for additional services including mental health counseling or housing assistance programs
- Conducted regular follow-ups with clients to monitor progress, ensuring timely adjustments to case plans as needed.
Public Communication Associate
Maimonides Medical Center
Brooklyn
08.2011 - 08.2023
- Worked varied hours to meet seasonal and business needs
- Greeted customers and offered assistance for increased customer satisfaction
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Information Specialist
Maimonides Medical Center
Brooklyn
07.2008 - 08.2010
- Answered multi-line phone systems to manage incoming and outgoing calls for busy surgical department
- Organize paperwork for doctors, nurses, and patients
- Organize paperwork such as charts and reports for office and patients' needs
- Maintained rapport with physicians, nurses, and other healthcare personnel
- Provide information for patients admissions and discharges to foster timely processing
- Monitored inventory levels and advised management of needs for replenishment.
Medical Librarian Clerk
Brooklyn
01.2000 - 07.2008
- Established partnerships with other libraries to expand resource offerings for hospital staff and students
- Provided reference assistance to patrons, guiding them in locating appropriate resources for their needs
- Maintained an organized physical collection through regular weeding and inventory management practices
- Responded to numerous reference calls daily, helping patrons with specific information needs.
Education
No Degree: Mental Health And Human Services Program -
Kingsborough Community College of The City University of New York
Skills
- Compassionate Care
- Active Learning
- Professional boundaries
- Case Documentation
Timeline
Case Worker Assistant
Platinum Community Care
11.2023 - Current
Public Communication Associate
Maimonides Medical Center
08.2011 - 08.2023
Information Specialist
Maimonides Medical Center
07.2008 - 08.2010
Medical Librarian Clerk
01.2000 - 07.2008
No Degree: Mental Health And Human Services Program -
Kingsborough Community College of The City University of New York