Nicole Archer
Gaylord
Summary
Results-driven professional with extensive experience in case management and crisis intervention within child welfare. Known for exceptional active listening and community resource coordination, effectively supporting families and children through individualized service planning.
Overview
13
13
years of professional experience
Work History
Children's Services Specialist
MDHHS
Petoskey
09.2021 - Current
- Coordinated case management services for children in foster care.
- Developed individualized service plans in collaboration with families and agencies.
- Facilitated communication between foster parents, biological families, and social workers.
- Monitored and assessed child welfare and safety during home visits.
- Maintained accurate records of case progress and documentation compliance.
- Conducted regular meetings with multidisciplinary teams to discuss case updates.
- Advocated for children's needs within the legal and educational systems.
Mental Health Case Manager
Hiawatha Behavioral Health
Sault Ste. Marie
12.2015 - 08.2021
- Assessed client needs through comprehensive evaluations and active listening techniques.
- Developed personalized treatment plans in collaboration with clients and interdisciplinary teams.
- Coordinated referrals to community resources, ensuring access to necessary services.
- Monitored client progress, adjusting care plans based on feedback and observations.
- Provided crisis intervention support, utilizing de-escalation strategies effectively.
- Documented case notes accurately, maintaining compliance with regulatory standards.
- Educated clients and families about mental health issues and available resources.
- Collaborated with other professionals to coordinate care for clients with complex needs.
- Monitored progress of clients throughout their course of treatment.
- Assisted clients in navigating various systems such as housing, employment, education.
- Provided assessments, diagnoses, and treatment plans for clients with mental health issues.
Housing Resource Specialist
Chippewa Luce Mackinac Community Action Agency
Sault Ste. Marie
07.2013 - 12.2015
- Assisted clients in securing affordable housing options through comprehensive resource guidance.
- Developed and maintained strong relationships with local housing providers and agencies.
- Conducted needs assessments to determine client eligibility for housing programs.
- Maintained accurate records of client interactions and housing resource referrals.
- Collaborated with social service organizations to enhance client support services.
- Provided ongoing support to clients during the application process for housing assistance programs.
- Assisted low-income families in finding appropriate subsidized rentals through HUD programs.
- Provided housing counseling, rental assistance, and resources to clients.
- Monitored client progress towards obtaining permanent housing.
- Reviewed applications for eligibility of government-funded programs.
Education
Bachelor's Social Work - Social Work
Ferris State University
Big Rapids, MI05-2016
Skills
- Case management
- Crisis intervention
- Service planning
- Needs assessment
- Compliance documentation
- Community resource coordination
- Child welfare advocacy
- Problem solving
- Active listening
- Relationship building
- Time management
- Reporting and documentation
- Goal-oriented mindset
- Team player mentality
- Multitasking and organization
- Data entry
- Documentation and reporting
- Team collaboration
- Service recommendations
- Progress reporting
Timeline
Children's Services Specialist
MDHHS
09.2021 - Current
Mental Health Case Manager
Hiawatha Behavioral Health
12.2015 - 08.2021
Housing Resource Specialist
Chippewa Luce Mackinac Community Action Agency
07.2013 - 12.2015
Bachelor's Social Work - Social Work
Ferris State University