Nicole Arellano
Denver,CO
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and motivated to learn in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager, Inside Sales
State Farm
Arvada, CO
03.2023 - Current
- Conduct telephone appointments with prospective clients to build rapport and sell insurance services.
- Explain different options to prospective clients, encouraging sale of insurance policies (auto, home, life, and health), that best fit needs.
- Counsel prospects and policyholders on coverage, limits and regulations.
- Prepare proposals and conducted closing interviews to sell insurance products.
Salesperson
Nordstrom
Denver, CO
01.2022 - 03.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented strategies to meet sales quotas.
- Improved overall customer purchasing experiences to promote steady revenue.
- Resolved customer complaints promptly and efficiently.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Loan Processor
Pulte Mortgage
Englewood, CO
01.2017 - 08.2021
- Communicated with borrowers to obtain needed items and prepare applications for underwriting review.
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Completed closing process by collaborating with attorneys, title companies, insurance agencies, etc..
Retail Management Intern
Nordstrom
Denver, CO
05.2016 - 01.2017
- Analyzed store metrics and developed and analyzed reports to identify action plans to improve KPI results.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated workflow and responsibilities to team of ten retail associates.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Science - Apparel And Merchandising
Colorado State University
Fort Collins, CO05-2016
Skills
- Account Management
- Account Acquisition
- Sales Development
- Sales Tracking
- Client Support
- Exceptional Negotiation Skills
- Customer Service Management
- Product Merchandising
- Cost Analysis
- Vendor Relations
- Friendly and Outgoing
Certification
Active Licenses in:
- Accident and Health Insurance
- Life Insurance
- Property Insurance
- Casualty Insurance
References
References available upon request.
Timeline
Account Manager, Inside Sales
State Farm
03.2023 - Current
Salesperson
Nordstrom
01.2022 - 03.2023
Loan Processor
Pulte Mortgage
01.2017 - 08.2021
Retail Management Intern
Nordstrom
05.2016 - 01.2017
Bachelor of Science - Apparel And Merchandising
Colorado State University
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