Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Arellano

Littleton,CO

Summary

Dynamic professional with a strong background in account management and team collaboration. Experienced in analyzing customer needs and facilitating effective communication, leading to improved client retention and satisfaction. I am currently making a career shift and working on my bachelors degree in Nursing at MSU Denver.

Overview

1
1
Certification

Work History

Account Manager

State Farm
Arvada, CO
2023 - 2024
  • Developed strong client relationships through regular communication and support.
  • Analyzed customer needs to recommend appropriate insurance products.
  • Facilitated policy renewals, ensuring compliance with company standards.
  • Coordinated with internal teams to resolve client inquiries efficiently.

Assistant Manager

Nordstrom
Denver, CO
2021 - 2023
  • Assisted in managing daily operations to ensure optimal customer service and store performance.
  • Collaborated with team members to develop and implement merchandising strategies that enhanced product visibility.
  • Trained new staff on company policies, procedures, and customer engagement techniques to improve service quality.
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability and minimize shortages.

Loan Processor

Pulte Mortgage
Denver, CO
2017 - 2021
  • Processed loan applications by verifying financial documents and ensuring compliance with regulatory standards.
  • Coordinated communication between clients, underwriters, and closing departments to facilitate timely loan closings.
  • Reviewed credit reports and assessed borrower eligibility for various loan products.
  • Utilized mortgage processing software to track application progress and maintain accurate records.

Education

Bachelor of Science - Nursing

Metropolitan State University of Denver
Denver, CO
2028

Bachelor of Science - Business

Colorado State University
Fort Collins, CO
05.2016

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Certification

CPR Certified

Timeline

Account Manager

State Farm
2023 - 2024

Assistant Manager

Nordstrom
2021 - 2023

Loan Processor

Pulte Mortgage
2017 - 2021

Bachelor of Science - Nursing

Metropolitan State University of Denver

Bachelor of Science - Business

Colorado State University