Summary
Overview
Work History
Education
Skills
References
Skills Accomplishments
Timeline
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Nicole A. Richards

Nicole A. Richards

Lithonia

Summary

Results-driven Insurance Coordinator with 30 years of experience in processing insurance payments and managing patient accounts. Expertise in coordinating billing operations and ensuring optimal reimbursement through effective communication with patients and insurance providers. Proven ability to streamline processes and enhance account management efficiency.

Overview

11
11
years of professional experience

Work History

Insurance Coordinator/ Front Office

Smile Design Dental
09.2015 - 10.2022
  • Established treatment plans and financial arrangements with Care Credit and Springstone Financial.
  • Verified patient insurance, loaded benefits, and tracked claims daily.
  • Achieved 100% collections on accounts overdue by 60 and 90 days, including insurance claims.
  • Managed efficient patient check-in and check-out processes.
  • Consistently met or exceeded monthly production and collection goals at 98% or higher.
  • Responded promptly to customer inquiries regarding billing issues or policy updates.

AR/Collections

Buckhead Smile Center
Atlanta
12.2014 - 06.2015
  • Achieved 100% collection rate for past due accounts aged 60 to 90 days.
  • Established and communicated treatment plans along with financial arrangements using Care Credit.
  • Verified patient insurance coverage as Insurance Coordinator to ensure accuracy.
  • Tracked prior authorizations and submitted claims, following up on outstanding claims.
  • Managed accounts receivable by sending monthly statements to patients.
  • Checked in and out patients efficiently while scheduling appointments.
  • Consistently met monthly collection goals through strategic financial management.
  • Delivered exceptional customer service to enhance overall patient satisfaction.

AR/ Insurance Coordinator

Creative Dentistry of Atlanta & East Metro Beautiful Smiles
07.2013 - 06.2014
  • Set up treatment plan, financial arrangements (Care Credit, Springstone Financial)
  • Insurance Coordinator, verify patient insurance and breakdown
  • Account Receivable
  • Makes daily deposits, Close out end of day
  • 100% for collecting past due account
  • Check In/Out patients
  • Order office supply

Patient Coordinator/ Insurance Coordinator

Dr. Bruce E. Carter
Lawrenceville
07.2011 - 03.2013
  • Achieved daily and monthly production goals through effective scheduling and management.
  • Coordinated treatment plans and financial arrangements with Care Credit, Springstone Financial, and Citi Card.
  • Verified patient insurance coverage to facilitate seamless billing processes.
  • Managed accounts receivable, handled four phone lines, and maintained organized filing systems.
  • Executed daily deposits while ensuring office operations ran smoothly.
  • Consistently opened and closed office operations with a focus on collecting overdue accounts.
  • Checked in and out patients efficiently to enhance overall workflow.
  • Scheduled daily appointments for Dr. Carter and hygiene staff to optimize patient flow.

Education

Diploma -

Charlotte Amalie High School
06.1997

Skills

  • Computer literacy
  • Insurance verification
  • Claims processing
  • Financial arrangements
  • Accounts receivable
  • Customer service
  • Patient scheduling
  • Data entry
  • Dentrix software proficiency
  • EagleSoft software expertise
  • Practice management systems
  • CPR certification
  • Employee recognition awards
  • Team collaboration
  • Communication skills

References

  • Ms. Miller, GA Staffing Agency, 770-597-3737
  • Laureen McFadden, Smile Design Dental, 678-822-7645
  • Paula McIntosh, Dentaland of Delray, 561-613-3632

Skills Accomplishments

  • Computer Literate
  • Dentrix G1, G2, G3, G4
  • Easy Dental
  • Exact
  • Eagle Soft 15, 16, 17, 18
  • Practice Works
  • Dental Employee of the Year
  • Employee of the Months
  • CPR Certify
  • MGE Train

Timeline

Insurance Coordinator/ Front Office

Smile Design Dental
09.2015 - 10.2022

AR/Collections

Buckhead Smile Center
12.2014 - 06.2015

AR/ Insurance Coordinator

Creative Dentistry of Atlanta & East Metro Beautiful Smiles
07.2013 - 06.2014

Patient Coordinator/ Insurance Coordinator

Dr. Bruce E. Carter
07.2011 - 03.2013

Diploma -

Charlotte Amalie High School

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