Tamesha Moore
Auburn,GA
Summary
Experienced with remote customer service and administrative tasks, ensuring smooth operations. Utilizes strong organizational and time management skills to handle inquiries efficiently. Track record of exceptional communication and problem-solving abilities to enhance client satisfaction.
Developed strong customer service and sales skills in retail environment focused on sporting goods. Adaptable and quick to learn, with experience in product management and team collaboration. Seeking to transition into new field, leveraging transferable skills to make meaningful impact.
Results-driven retail professional with proven track record in showroom management, adept at enhancing customer experiences and streamlining operations to achieve business goals. Renowned for fostering team-oriented atmosphere and ensuring high standards in product presentation and customer service. Valued for adaptability and reliability in meeting dynamic business needs and objectives.
Overview
10
10
years of professional experience
Work History
Front Office Coordinator
DANA CARE
01.2022 - 02.2026
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Increased office efficiency with effective management of medical records and documentation.
- Created memoranda and documents to relay important information to staff.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
Project Assistant - Remote
CarMax
02.2022 - 10.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Senior Consultant
Market Probe
01.2016 - 06.2021
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Evaluated clients' needs and created plan of action to provide solutions.
Education
Customer Relations -
Gateway Technical College
Kenosha, WIHigh school diploma -
Zion Benton
Zion, IL06-2008
Skills
- Microsoft Word
- Office experience
- Organizational skills
- Customer service
- Data entry
- Computer skills
- Computer literacy
- Time management
- Computer operation
- Typing
- Microsoft Excel
- Administrative experience
- Microsoft Office
- Microsoft Outlook
- Clerical experience
Timeline
Project Assistant - Remote
CarMax
02.2022 - 10.2024
Front Office Coordinator
DANA CARE
01.2022 - 02.2026
Senior Consultant
Market Probe
01.2016 - 06.2021
Customer Relations -
Gateway Technical College
High school diploma -
Zion Benton