Chelsey Walker
Meridian,ID
Summary
I am a skilled customer service expert with 8 years of experience and extensive understanding of customer satisfaction. I am committed to individualized client services and information accuracy. I am looking to be part of a company that can use my skills to their advantage.
Overview
8
8
years of professional experience
Work History
Front Office Coordinator
Primary Health Medical Group
Boise, ID
02.2023 - Current
- As the Front Office Coordinator I provide, model and coach quality customer service. I mentor the front office staff to become proficient in workflows and tasks while working directly with the clinic manager to help staff advance in their skills and positions. Additionally, I act as a liaison between the clinic and billing department, while conducting clinic billing audits. All this is done while handling inbound and outbound calls, confirming and contacting insurances, and greeting/checking in patients as they walk into the clinic. Furthermore, I perform other duties assigned and/or needed.
Customer Service Representative II
Primary Health Medical Group
Boise, ID
02.2020 - 04.2023
- As a medical office receptionist, my primary job was to ensure patient confidentiality, greet and assist patients as needed, collect payments, scan/fax patient information, handle inbound/outbound calls, and perform data entry tasks such as registration and insurance verification. Additionally, I performed other duties as assigned and/or needed.
House Keeper
Harmony Hills Assisted Living
Meridian, ID
09.2019 - 02.2020
- As the primary house keeper, I maintained building cleanliness, organized and stocked inventory, cleaned every room (floors, bathroom, dusting), washed, dried, folded and put away laundry. Often other duties were assigned as necessary.
Deal Processor/Receptionist
Lithia Ford of Boise
Boise, ID
10.2018 - 09.2019
- I worked as both a receptionist and car deal processor. These combined jobs included greeting customers, directing calls to appropriate departments, process contracts, submit payoffs, ensure contract accuracy, guarantee customer confidentiality, process insurance verifications and writing checks. Others tasks were assigned as necessary.
Receptionist
Kendall Automotive Group
Boise, ID
03.2017 - 10.2018
- This position was located in a call center. I dispatched phone calls to appropriate dealership personnel, provided customers with fast and professional service, consistently provided conflict resolution to ensure customer satisfaction, and relayed confidential customer information.
Front Office Assistant
Recycle Boise
Boise, ID
05.2016 - 03.2017
- A the receptionist, I answered and dispatched calls to appropriate personnel, provided customers with all needed/requested information, greeted customers and assisted them through their transaction. Additionally, I filed all paperwork and kept accurate and organized documents, handled monetary transactions, maintained office cleanliness and operated the truck scale.
Education
High School Diploma -
Parma High School
Parma, ID05-2014
Skills
Team oriented
- Self-motivated
- Excellent communication skills
- Proficient in various computer programs
- Meeting Scheduling
- Call Routing
- Front Office Management
- Appointment Confirmation
- Scheduling Appointments
- Information Protection
- Insurance Verification
- Document Management
- Basic Accounting
- Microsoft Word
- Excel
- Time Management
- Customer Service
- Hospitality
- Office Administration
- Microsoft Outlook
- Data Entry
- Computer Skills
- Phone Etiquette
- Conflict Management
- Clerical experience
- Medical terminology
Assessments
- Customer service, Proficient, 01/01/20
- Written communication, Proficient, 05/01/18
Timeline
Front Office Coordinator
Primary Health Medical Group
02.2023 - Current
Customer Service Representative II
Primary Health Medical Group
02.2020 - 04.2023
House Keeper
Harmony Hills Assisted Living
09.2019 - 02.2020
Deal Processor/Receptionist
Lithia Ford of Boise
10.2018 - 09.2019
Receptionist
Kendall Automotive Group
03.2017 - 10.2018
Front Office Assistant
Recycle Boise
05.2016 - 03.2017
High School Diploma -
Parma High School
Similar Profiles
Emma OwensEmma Owens
Healthcare Customer Service Representative at Primary Health Medical GroupHealthcare Customer Service Representative at Primary Health Medical Group
Cristina RamirezCristina Ramirez
Customer Service Expert at Primary Health Medical GroupCustomer Service Expert at Primary Health Medical Group
Annelise MasonAnnelise Mason
Customer Service Representative II at Primary Health Medical GroupCustomer Service Representative II at Primary Health Medical Group
Mackenzie TachdjianMackenzie Tachdjian
Specialty Referral Coordinator at Primary Health Medical GroupSpecialty Referral Coordinator at Primary Health Medical Group
Cody PeacockCody Peacock
Sales Associate at Pro Image SportsSales Associate at Pro Image Sports