Kristen T. Sullivan
Glen Burnie,USA
Summary
Dynamic professional with extensive experience in client engagement and calendar management at Stouffer Legal. Proven ability to foster strong relationships and enhance customer satisfaction through exceptional problem-solving and attention to detail. Committed to operational excellence and thriving in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Front Office Coordinator
Stouffer Legal
Annapolis, MD
06.2025 - Current
- Welcomed and directed clientele to appropriate conference rooms.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Assisted clients with inquiries and directed them to appropriate personnel.
- Maintained attorneys' calendars and facilitated client appointments
- Maintained office supplies and ensured inventory was adequately stocked.
- Processed payments from clients in a timely manner.
Administrative Assistant
S. J. Rafferty Co., Inc.
Crofton, MD
02.2018 - 05.2025
- Pursued vendors to resolve past-due invoices promptly.
- Maintained current bids calendar for prospective bidders.
- Gathered crucial information to support sales team initiatives.
- Logged service technicians’ hours and expenses accurately.
- Organized office files and documents for efficient retrieval.
- Entered data into spreadsheets using Microsoft Excel efficiently.
- Monitored office supplies inventory, ensuring adequate stock levels.
Office Manager
TLC For Pets
Reisterstown, MD
09.2006 - 05.2025
- Supervised staff of 12, managing scheduling and resolving disputes efficiently.
- Trained new employees to ensure operational readiness and compliance.
- Acted as liaison with clients, fostering satisfaction and repeat business.
- Tracked inventory and entered data into receipt database accurately.
- Served as primary contact for information dissemination and problem resolution.
- Managed billing processes to maintain financial accuracy.
- Assisted in patient care, supporting healthcare delivery and patient needs.
Owner
Wild Things
Randallstown, MD
01.2010 - 01.2017
- Established and developed a professional pet-sitting business from inception.
- Formulated policies and procedures to ensure operational efficiency.
- Cultivated strong client relationships, resulting in repeat business.
Office Manager
Anne Arundel Conflict Resolution Center
Annapolis, MD
01.2009 - 12.2009
- Managed database to uphold accurate record-keeping and ensure data integrity.
- Composed client correspondence to promptly address inquiries and provide timely updates.
- Filtered mediation calls to enhance compliance and maintain operational efficiency.
Manager
Belisimo’s Restaurante
Finksburg, MD
09.2006 - 12.2008
- Managed daily restaurant operations, facilitating seamless service and achieving high customer satisfaction.
- Enforced customer service standards and resolved issues to enhance overall service quality.
- Trained and supervised team members to uphold service protocols and restaurant policies, fostering a knowledgeable and efficient team.
- Analyzed customer feedback data to formulate action plans for service improvement.
Education
Bachelor of Arts - English, Minor in Communication with a strong study in Secondary Education
McDaniel College
Westminster, MDWestminster, MD
Skills
- Customer management
- Client engagement
- Customer outreach
- Calendar management
- Recordkeeping
- Team collaboration
- Team support
- Team management
- Skilled writing
- Conflict management
- Problem-solving skills
- Multi-tasking ability
- Detail-oriented
- Adaptability and flexibility
- Communication proficiency
- Effective communication
- Initiative taking
- Relationship development
- Staff coordination
- Stock oversight
Timeline
Front Office Coordinator
Stouffer Legal
06.2025 - Current
Administrative Assistant
S. J. Rafferty Co., Inc.
02.2018 - 05.2025
Owner
Wild Things
01.2010 - 01.2017
Office Manager
Anne Arundel Conflict Resolution Center
01.2009 - 12.2009
Office Manager
TLC For Pets
09.2006 - 05.2025
Manager
Belisimo’s Restaurante
09.2006 - 12.2008
Bachelor of Arts - English, Minor in Communication with a strong study in Secondary Education
McDaniel College