NIcole Armbruster

Creative Light Studios is a full services real-estate photography and video service provider. Specializing in real estate photography, videography, drone services, 3D matterport tours and floorplans. As the Operations Manager I performed the following duties:

• Established positive and effective communication among team members and leadership, reducing miscommunications, missed deadlines and maximizing client satisfaction.
• Managed payroll and contractor commissions weekly.
• Developed and maintained relationships with contractors, external vendors and clients.
• Implemented, supervised and maintained company operations. Managing and tracked contractors requirements to stay compliant with company policies and procedures.
• Led hiring, onboarding and training of new team members to meet business staffing requirements.
• Managed daily business operations to achieve timely and accurate delivery of goods and services.
• Directed initiatives to improve client services, company culture or overall business strategy.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed onboarding of new hires. Trained new and existing team members.
• Accomplished multiple tasks within established timeframes meeting daily deadlines.
• Maintained professional, organized, and safe environment for team members and clients.
• Maximized performance by monitoring daily activities and mentoring team members.
• Edited and delivered photography to clients daily meeting the companies promised delivery time of services.
• Resolved client issues and concerned working closely with team members and owners.
• Responded to customer requests for products, services, and company information.
• Promptly responded to inquiries and requests from prospective customers.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Managed and trained all team members on the internal operating systems used within the company.
• Managed collecting money owed to a company, including developing and implementing collection strategies.
• Managed all social media accounts, posting daily on all platforms.
• Established team priorities, maintained schedules and monitored performance.

Diversified Waste Solutions provides outsourced waste and recycling services to smaller business and large industrial factory/warehouses. They help clients reach their sustainability goals with supporting waste and recycling services by providing cost analysis, cost reduction resources and cost containment. As the Industrial Waste and Recycling Auditor I performed the following duties:

• Managed approximately 40 industrial accounts.
• Executed audit phases and entered data into accounting software for analysis.
• Coordinated, managed and implemented auditing projects and prepared for evaluation.
• Analyzed data and findings to prepare reports detailing waste financial information and provide waste and recycling savings recommendations.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Followed auditing processes to meet internal requirements.
• Maintained integrity of general ledger and chart of accounts.
• Initiated comprehensive account assessments to check viability, stability, and profitability of business waste operations.
• Using company software and spreadsheets entered and reported monthly waste expense. variances and explanations.
• Managed company website and social media platforms.

DAS Health is a Medical Software and Technology Company. As an Account Manager I performed the following duties:

• Managing a portfolio of client accounts, ensuring their satisfaction, and driving revenue growth
• Main contact for clients, establishing strong relationships and understanding their needs
• Provided excellent customer service ensuring client satisfaction
• Built and maintained strong relationships with assigned client accounts
• Identified opportunities for account growth with client's accounts
• Collaborated with subject matter experts to develop upselling and cross-selling strategies
• Worked closely with clients to understand their evolving needs and proactively propose solutions to drive client retention and revenue growth
• Forecasted and tracked key account metrics
• Conducted regular account reviews, assessed performance metrics and identified areas for improvement
• Addressed client concerns and issues in a timely and effective manner
• Worked with internal teams to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Recorded accurate and efficient records in customer database.
• Negotiated prices, terms of sales and service agreements.
• Attended monthly sales meetings and quarterly sales trainings.
• Kept detailed records of daily activities through online customer database.

M E Computer Systems was a medical software and technology company. I was hired as a software support specialist and was promoted to Project Manager and Marketing Manager.

Software Support Representative:

• Researched and identified solutions to medical billing and software technical problems.
• Trained and supported medical billers on our medical software billing system. Researching and providing resolutions to system setup issues, insurance claim rejections, documentation and clarification of insurance explanation of benefits and assisting clients in meeting government incentives.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed and configured operating systems and applications.
• Tested new software and hardware prior to deployment.
• Paid attention to detail while completing assignments.

Project Manager:

• Managed the implementation of the entire medical billing and electronic medical records system and hardware in doctors offices and hospitals
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Planned, designed, and scheduled all phases for large medical software and hardware implementation projects working closely with the medical facility management and internal department managers. Providing very detail oriented implementation guides for the overall project for executive management as well as deconstructed guides for each project phase and division/department involved.
• Proved successful working within tight deadlines and a fast-paced environment.
• Monitored project performance to identify areas of improvement and make adjustments.
• Maintained open communication by presenting regular updates on project status.
• Reported regularly to managers on project budget, progress, and technical problems.

Marketing Manager:

• Scheduled and facilitated meetings between executive management throughout the entire implementation process.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Optimized email campaigns to increase open and click-through rates.
• Conducted market research to identify new opportunities and target markets.
• Created and managed social media campaigns to increase brand engagement.
• Maintained and updated company websites and online profiles.
• Organized, managed and advertised monthly client webinars and post-webinar campaigns.