Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicole Arsenault

Gardner,MA

Summary

Dynamic Client Success Specialist with a proven track record at GAAMHA Inc., adept at leveraging data analytics to enhance client satisfaction and foster professional development. Skilled in compassionate caregiving and effective problem-solving, I excel in creating customized success plans and navigating complex situations with diplomacy, ensuring positive outcomes for clients and teams alike.

Professional caregiver with significant experience in providing compassionate and effective support to individuals in need. Known for strong collaborative skills and adaptability, ensuring smooth team operations and consistent results. Expertise in personal care, medication administration, and emotional support, combined with reliable and flexible approach to ever-changing demands. Focused on creating positive impact and enhancing quality of life for those served.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Success Specialist/Supervisor

GAAMHA Inc.
08.2023 - Current


  • Mentored junior team members on best practices for client success management, fostering professional development across the department.
  • Navigated challenging situations with diplomacy, tactfully managing expectations while ensuring positive outcomes for all parties involved.
  • Conducted regular performance reviews to recognize top performers and address areas requiring improvement.
  • Leveraged data analytics tools to monitor client success metrics, enabling informed decision-making and strategic planning.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
  • Assisted clients in achieving their goals by developing customized success plans and monitoring progress.
  • Coordinated cross-functional teams to deliver seamless support for clients, ensuring timely resolutions of issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

Direct Care Worker

GAAMHA Inc.
02.2019 - Current
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Documented vitals, behaviors, and medications in client medical records.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Education

Paralegal Certification - Law

Mount Wachusett Community College
Gardner, MA

Skills

  • Patient care
  • Medication administration
  • Reliability and punctuality
  • CPR certified
  • Personal hygiene assistance
  • Compassionate caregiving
  • Emotional support
  • First aid and safety
  • Progress documentation
  • Client documentation
  • Behavior redirection
  • Professional boundaries
  • Community activities
  • Time management
  • Relationship building
  • Social skills development
  • Transportation
  • Recreational activities
  • Disability awareness
  • Client transportation
  • Problem-solving
  • Multitasking and organization
  • HIPAA compliance
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Behavioral support
  • Positive reinforcement

Certification

CPR

Map

Timeline

Client Success Specialist/Supervisor

GAAMHA Inc.
08.2023 - Current

Direct Care Worker

GAAMHA Inc.
02.2019 - Current

Paralegal Certification - Law

Mount Wachusett Community College

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Nicole Arsenault