Nicole Austin
Phoenix,AZ
Summary
Dynamic culinary professional with extensive experience at Global Ambassador Hotel, excelling in high-volume service and staff training. Proven track record in inventory management and quality assurance, fostering team collaboration to enhance guest satisfaction. Adept at problem-solving and implementing food safety compliance, ensuring operational excellence in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Team Leader
Global Ambassador Hotel
Phoenix, USA
03.2025 - Current
- Supervised daily operations to ensure high service standards and guest satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to identify and implement service improvements.
- Collaborated with management to develop strategies for improving service delivery.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Executed end-of-shift tasks to enhance operational efficiency.
Sous Chef
Pretty Decent Concepts
Phoenix, USA
02.2025 - 03.2025
- Led kitchen staff to maintain high standards in food preparation and service, promoting operational efficiency.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Assisted in planning and execution of new dining establishment opening, ensuring smooth launch and operational readiness.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Collaborated with chefs to develop seasonal dishes that reflect culinary trends.
- Trained new team members on cooking techniques and kitchen safety protocols.
- Fostered teamwork among staff, resulting in a collaborative and positive kitchen environment.
Lead Line Cook
The Global Ambassador Hotel
Phoenix, USA
01.2024 - 02.2025
- Assisted in opening Thea restaurant, contributing to successful launch.
- Developed sushi station processes to enhance efficiency.
- Developed oven and flatbread station workflows for consistency.
- Supported kitchen operations to maintain smooth workflow and efficiency.
- Trained employees on sushi and flatbread stations to ensure consistent execution.
Line Cook
Beckett's Table/Southern Rail
Phoenix, USA
08.2023 - 01.2024
- Operated grill, sauté, and pantry stations during nightly service to ensure smooth kitchen operations.
- Developed and curated recipes and specials to diversify menu offerings and attract customer interest.
- Prepared a variety of Southern dishes using fresh, local ingredients.
- Maintained cleanliness and organization of the kitchen and workstations.
- Collaborated with team members to ensure timely meal service during busy shifts.
Line Cook
Culinary Dropout
Tempe, USA
11.2021 - 08.2023
- Executed hot line operations in a fast-paced restaurant environment.
- Performed sauté, grill, pantry, and charcuterie tasks to maintain high-quality food standards.
- Prepared daily items for station to ensure efficient service.
- Executed preparation tasks for banquets, contributing to successful event catering.
Assistant Manager
Paradise Splash (Arizona Mills mall)
Tempe, USA
08.2021 - 11.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated staff schedules to optimize coverage and enhance service quality.
- Managed cash handling processes and maintained accurate transaction records.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Assisted in training new employees on operational procedures and safety protocols.
- Streamlined inventory management practices for efficient tracking of merchandise and supplies.
- Ensured compliance with health and safety regulations in all areas of operation.
- Performed opening and closing procedures to ensure seamless operations.
Customer Service Representative
Computershare/Mr. Cooper
Tempe, USA
03.2020 - 08.2021
- Customer Care agent for Specialized Loan Servicing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed escalated complaints, ensuring timely resolutions that enhanced customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained accurate client records to support efficient service delivery.
- Handling Escrow overviews, solving web account issues, de-escalation of situations, scanning data to quickly find solutions, problem-solving, information updates received daily, following up with account issues, directing calls to proper handling agent, sensitive data and payment information handling/processing, collection, verification of data.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Built strong relationships with customers through personalized assistance and support.
- Evaluated feedback to identify trends and suggest service improvements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Sales Representative/Retention
Mercedes Benz mbrace
Tempe, USA
11.2018 - 11.2019
- Sales, retention and collection for Mercedes Benz Brace.
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
- Managed inbound and outbound calls to support customer needs.
- Call handling, account management, de-escalation of customers.
- Managed customer inquiries through various communication channels effectively.
- Conducted follow-up calls to ensure customer satisfaction after purchase.
- Demonstrated vehicle features and technology to enhance customer experience.
- Collaborated with team to develop promotional materials and effective sales strategies.
- Maintained up-to-date knowledge of automotive industry trends and competitor offerings.
- Organized dealership events to enhance brand awareness and strengthen customer loyalty.
- Negotiated deals and handled complaints or objections.
- Analyzed customer feedback to improve products and services.
Line Cook
Mastro's City Hall Steakhouse
Scottsdale, USA
12.2017 - 10.2018
- Sautéed, fried, and grilled food items in a high-volume restaurant kitchen.
- Prepared and cooked a variety of dishes according to menu specifications.
- Maintained cleanliness and organization of kitchen workspace throughout service hours.
- Collaborated with team members to ensure timely meal service during peak hours.
Line Cook
Olive and Ivy
Scottsdale, USA
02.2015 - 12.2017
- Prepared sautéed and grilled fish and pasta dishes for high-volume service in a fast-paced restaurant kitchen.
Line Cook
Xanterra (El Tovar)
Grand Canyon, USA
05.2014 - 02.2015
- Grilled, sautéed, and prepared dishes for banquets and high volume service, ensuring timely delivery and quality standards.
- Prepared ingredients and dishes following precise recipes and standards.
- Maintained kitchen cleanliness and organization to ensure a safe work environment.
- Collaborated with team members to coordinate meal service efficiently.
Line cook
Riverside Casino
Laughlin, USA
02.2012 - 05.2014
- Prepared high-volume dishes in fast-paced casino restaurant.
- Supported cooking operations by managing grill, frying, pantry, and hot line stations for efficient service.
- Operated kitchen equipment safely and efficiently during peak service hours.
- Collaborated with team members to ensure timely meal service and presentation.
Education
Culinary (AA) -
Le Cordon Bleu College of Culinary Arts
Scottsdale, AZ05-2017
Humanities (AA) -
Barstow Community College
Barstow, CA05-2009
Bachelor of Science - Data Science
University of Advancing Technology
AZSkills
- Restaurant operations
- Kitchen management
- Inventory management
- Food safety compliance
- High volume service
- Quality assurance and control
- Cash handling
- Staff training
- Task delegation
- Management and leadership
- Team leadership
- High availability and reliability
- Time management
- Strategic collaboration
- Problem solving
- Conflict resolution
- Food handling and safety
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Team Leader
Global Ambassador Hotel
03.2025 - Current
Sous Chef
Pretty Decent Concepts
02.2025 - 03.2025
Lead Line Cook
The Global Ambassador Hotel
01.2024 - 02.2025
Line Cook
Beckett's Table/Southern Rail
08.2023 - 01.2024
Line Cook
Culinary Dropout
11.2021 - 08.2023
Assistant Manager
Paradise Splash (Arizona Mills mall)
08.2021 - 11.2021
Customer Service Representative
Computershare/Mr. Cooper
03.2020 - 08.2021
Sales Representative/Retention
Mercedes Benz mbrace
11.2018 - 11.2019
Line Cook
Mastro's City Hall Steakhouse
12.2017 - 10.2018
Line Cook
Olive and Ivy
02.2015 - 12.2017
Line Cook
Xanterra (El Tovar)
05.2014 - 02.2015
Line cook
Riverside Casino
02.2012 - 05.2014
Culinary (AA) -
Le Cordon Bleu College of Culinary Arts
Humanities (AA) -
Barstow Community College
Bachelor of Science - Data Science
University of Advancing Technology