Nicole Awa
Salt Lake City
Summary
Dynamic professional with a proven track record at Intermountain Healthcare, enhancing patient satisfaction and streamlining healthcare processes. Skilled in insurance verification and exhibiting exceptional customer service, I have successfully managed patient data and improved workflow efficiency. My expertise in medical billing and commitment to patient confidentiality stand out, demonstrating both hard and soft skills essential for high-quality care.
Overview
5
5
years of professional experience
Work History
Patient Services Representative/ Medical Assistant
Intermountain Healthcare
Murray, UT
12.2022 - 11.2024
- Processed patient insurance information using billing software, ensuring correct data entry and verification.
- Managed patient check-ins and check-outs through clinic management software, improving workflow efficiency.
- Handled appointment scheduling using electronic health record software, ensuring accurate and timely entries.
Leasing Agent
Midtown 360
Orem, UT
09.2021 - 11.2022
- Enhanced tenant satisfaction by addressing concerns and providing timely solutions.
- Boosted property visibility by developing targeted marketing strategies.
- Streamlined leasing processes by implementing organized tracking systems.
CNA
Sandy Health And Rehab
Sandy, UT
03.2021 - 02.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Account Manager
Vivint
Lehi, UT
10.2020 - 09.2021
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
CNA
Stonehenge
Pleasant Grove, UT
08.2019 - 12.2020
- Monitored vital signs and reported significant changes to nursing staff.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
Bachelor of Science - Nursing
Eagle Gate College
Murray, UT03-2026
Associate of Science - Nursing
Utah Valley University
Orem, UT03-2023
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Healthcare
- HIPAA compliance
- Cross-cultural sensitivity
- Customer service
- Medical terminology
- Medical billing
- Conflict resolution
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Customer follow-up
- Patient check-in
Languages
French
Full Professional
Timeline
Patient Services Representative/ Medical Assistant
Intermountain Healthcare
12.2022 - 11.2024
Leasing Agent
Midtown 360
09.2021 - 11.2022
CNA
Sandy Health And Rehab
03.2021 - 02.2022
Account Manager
Vivint
10.2020 - 09.2021
CNA
Stonehenge
08.2019 - 12.2020
Bachelor of Science - Nursing
Eagle Gate College
Associate of Science - Nursing
Utah Valley University