NICOLE A. WILSON
Northfield
Summary
Experienced with tenant relations, operational oversight, and financial management. Utilizes strategic planning to enhance property value and efficiency. Strong understanding of lease administration and maintenance protocols.
Overview
14
14
years of professional experience
Work History
Permanent Supportive Housing Senior Property Manager
FairStead LLC Inc.
East Cleveland, Ohio
12.2023 - 10.2025
- Review and approved commercial contracts invoices for maintenance supplies of property, develop and coordinate internal policies and procedures for implementation of contracts
- Maintain approved budget by interacting with finance director on KPI Yearly Budget
- Implement policies and procedures based on property needs
- Maintain building occupancy, leasing vacant units
- Process Monthly rental payments
- Schedule, plan routine housing inspections for potential hazards and resolved rental disputes
- Ensure compliance guidelines for Fair Housing are maintained
- Housing Urban Development requirements
- Manage and train a staff of 10 employees
- Complete Yearly Performance Evaluation
- Maintain daily operation of property
- Work with Ohio Finance and Housing Agency to organize and provide adequate housing for
- Organize and manage HUD files
- Building size 306 units
Property Manager
Deegan Management
Wickliffe, OH
12.2025 - Current
- Managed tenant relations, addressing concerns and ensuring timely communication.
- Oversaw maintenance requests, coordinating with vendors for timely resolution.
- Implemented lease agreements, ensuring compliance with local regulations and policies.
- Conducted property inspections, identifying areas for improvement and maintenance needs.
- Trained and mentored junior staff on property management best practices and procedures.
Property Administrator
Cuyahoga Metropolitan Housing Authority
Cleveland, Ohio
12.2011 - 12.2015
- Monitored, maintained, and controlled all purchase requisitions, checking requests and periodicals
- Formulated budget proposal and submission securing $420K for use acquiring and executing contract support, systems support and inventory requirements
- Successfully campaigned implementation of the Onbase Paperless System as a part of the Paperless Team with the initiative of reducing paper waste and decreasing human error, increasing overall productivity and efficiency by 70%
- Utilized proprietary procurement software to decrease overall costs by 35%, manage accounts, maintain Ohio State certification and accreditation, and review licensed contractor bids
- Trained on reviewing and processing Medical Reasonable Accommodation
- Maintained rental leasing agreements and rental payments, performed financial analysis and reconciliation, conducted routine housing inspections and dissolved rental disputes
- Maintained and updated applicant data to ensure compliance with HUD federal requirements
- Reviewed and processed initial and reactivated applications for housing eligibility
- Executed resident program development collaborating with local entities such as City Officials
- Received Property of the Year Award for maintaining 100% occupancy rate and 100% rental collection and compliance
Muti Family Property Manager
RHM LLC Inc
Warrensville Heights, OH
05.2021 - 11.2023
- Oversaw daily operations of multifamily properties, ensuring compliance with regulations and policies.
- Developed and implemented effective marketing strategies to enhance property visibility and attract tenants.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost efficiency.
- Conducted regular property inspections to maintain high standards of safety, functionality, and aesthetics.
- Resolved tenant inquiries and disputes promptly, fostering a positive community environment for residents.
- Process Applicant Move In and Move Out Files
- Process Monthly Rent
- Maintained Tax Credit Files & HUD Files to ensure compliance standards
Education
Bachelor of Arts and Science - Business Management
University of Akron
Akron, OhioSkills
- Property inspections
- Maintenance coordination
- Tenant relations
- Customer service
- Staff supervision
- Lease management
- Eviction process
- Rent collection
Timeline
Property Manager
Deegan Management
12.2025 - Current
Permanent Supportive Housing Senior Property Manager
FairStead LLC Inc.
12.2023 - 10.2025
Muti Family Property Manager
RHM LLC Inc
05.2021 - 11.2023
Property Administrator
Cuyahoga Metropolitan Housing Authority
12.2011 - 12.2015
Bachelor of Arts and Science - Business Management
University of Akron