Nicole Baicoianu
Saint Clair Shores,MI
Summary
Knowledgeable Dispatcher with 6 years of experience. Professional with exemplary skills in effective communication with drivers and fellow team members. Proven history of adaptability and resourceful problem-solving.
Overview
8
8
years of professional experience
Work History
Dispatcher
A&E Appliance Parts & Service
08.2023 - Current
- Managed communications between drivers and customers to ensure high customer satisfaction.
- Managed scheduling of employees.
Dispatcher
Ovie Logistics Express
02.2019 - 07.2023
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
Dispatcher
Voyager Express INC
12.2018 - 01.2019
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Server
Iron Horse
09.2018 - 12.2018
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
Server
Blufin Sushi
07.2016 - 09.2018
- Provided quality customer service with a memorable experience
Education
General Studies -
Macomb Community College
WARREN, MI09.2019
Diploma -
Roseville High School
ROSEVILLE, MI05.2014
Skills
- Advanced Problem Solving
- Documentation Management
- Data Entry Accuracy
- Regulatory Compliance Understanding
- Deadline-Oriented
- Teamwork and Collaboration
- Route Planning Expertise
- Load Management Proficiency
- Effective Decision Making
Timeline
Dispatcher
A&E Appliance Parts & Service
08.2023 - Current
Dispatcher
Ovie Logistics Express
02.2019 - 07.2023
Dispatcher
Voyager Express INC
12.2018 - 01.2019
Server
Iron Horse
09.2018 - 12.2018
Server
Blufin Sushi
07.2016 - 09.2018
General Studies -
Macomb Community College
Diploma -
Roseville High School
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