Nicole Baicoianu
Saint Clair Shores,MI
Summary
Knowledgeable Dispatcher with 6 years of experience. Professional with exemplary skills in effective communication with drivers and fellow team members. Proven history of adaptability and resourceful problem-solving.
Overview
8
8
years of professional experience
Work History
Dispatcher
A&E Appliance Parts & Service
2023.08 - Current
- Managed communications between drivers and customers to ensure high customer satisfaction.
- Managed scheduling of employees.
Dispatcher
Ovie Logistics Express
2019.02 - 2023.07
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
Dispatcher
Voyager Express INC
2018.12 - 2019.01
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Server
Iron Horse
2018.09 - 2018.12
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
Server
Blufin Sushi
2016.07 - 2018.09
- Provided quality customer service with a memorable experience
Education
General Studies -
Macomb Community College
WARREN, MI09.2019
Diploma -
Roseville High School
ROSEVILLE, MI05.2014
Skills
- Advanced Problem Solving
- Documentation Management
- Data Entry Accuracy
- Regulatory Compliance Understanding
- Deadline-Oriented
- Teamwork and Collaboration
- Route Planning Expertise
- Load Management Proficiency
- Effective Decision Making
Timeline
Dispatcher
A&E Appliance Parts & Service
2023.08 - Current
Dispatcher
Ovie Logistics Express
2019.02 - 2023.07
Dispatcher
Voyager Express INC
2018.12 - 2019.01
Server
Iron Horse
2018.09 - 2018.12
Server
Blufin Sushi
2016.07 - 2018.09
General Studies -
Macomb Community College
Diploma -
Roseville High School
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