Summary
Overview
Work History
Skills
Timeline
Generic

Nicole Bailey

Greenville,TX

Summary

Energized Manager known for driving team members through expert training and coaching. A smart individual with expertise in decision making and task delegation. Looking to tackle new challenges with an organization that appreciates a mind capable of assessing volume activity standards.

Overview

15
15
years of professional experience

Work History

Store Manager

Total Wine & More
11.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Took a store over in Q4 that was struggling with all metric and was able to increase most metrics by end of the year with strategic people work. Right people right place
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • NPS captain for the district, which taught me an important skill of peer feedback
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Assistant Store Manager

Total Wine & More
11.2021 - Current
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • HR captain for store. Responsible for hiring, training , Yearly reviews and raises, on the spot feedback and overall employee relations.

Regional Sales Manager

CBD Emporium
05.2021 - 11.2021
  • Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.
  • Mentored and trained staff to define and exceed field sales objectives.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels.
  • Designed employee motivation strategies and contests.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Recruited, interviewed and hired individuals bringing exceptional talent and well-developed skills to already successful sales division.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.

Assistant Store Director

Safeway
01.2016 - 05.2021
  • Analyzed the store's inventory and ordered merchandise and products when stock levels were low.
  • Distributed daily tasks to the appropriate employees and checked to ensure that all duties were completed within expected time frames.
  • Created successful plans to maximize profits and reduce loss.
  • Increased sales by optimizing in-store promotional strategies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted a positive workplace environment for all team members by introducing an employee rewards program and communicating effectively.
  • Maintained visually appealing and effective displays for the entire store.
  • Built and maintained effective relationships with peers and upper management.
  • Kept current on market and product trends to effectively answer customer questions.
  • Provided expert customer service to all patrons of the multiple locations I have managed.
  • Had the opportunity to leave currentstore and be part of a corporate project where we trained our sister company on our current IT standards and systems.
  • Responsible for 60 plus employees

2nd assistant/3rd person in chanrge

Safeway
11.2014 - 01.2016
  • Efficiently addressed customer issues to ensure quick and successful resolution.
  • Encouraged sales associates to cross-sell additional products and services to purchasing customers.
  • Answered directly to a grocery manager and store director.
  • Was in charge of merchandising standards.
  • Networked with customers and asked open-ended questions to determine what their immediate needs were.

licensed store Starbucks manager

Safeway
09.2010 - 11.2014
  • Responsible for sirens eye and merchandising.
  • Responsible for sales, profits and operational standards.
  • Managing and delegating tasks to employees based on business needs.
  • Adjusting to ever changing sales and market trends. 
  • Expierienced in boosting moral and making tasks fun and exciting.
  • Creating customer loyalty through great customer connections and great product. Also responsible for service scores.

Skills

  • Interpersonal and written communication
  • Customer relations
  • Training and mentoring
  • Employee management
  • Inventory merchandising
  • Detail-oriented
  • Inventory control
  • Customer relations
  • Sales Techniques
  • Strategic Planning
  • Business Development
  • Recruiting and hiring
  • Profit and loss accountability

Timeline

Store Manager

Total Wine & More
11.2023 - Current

Assistant Store Manager

Total Wine & More
11.2021 - Current

Regional Sales Manager

CBD Emporium
05.2021 - 11.2021

Assistant Store Director

Safeway
01.2016 - 05.2021

2nd assistant/3rd person in chanrge

Safeway
11.2014 - 01.2016

licensed store Starbucks manager

Safeway
09.2010 - 11.2014

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Nicole Bailey