Nicole Baker
Champaign,Illinois
Summary
Driven Furniture Sales Manager with a proven track record at Big Lots, adept in relationship building and upselling strategies. Leveraged technical skills and exceptional customer service to boost profit margins significantly. Excelled in mentoring staff and resolving customer complaints, enhancing repeat business and customer satisfaction. Demonstrated expertise in inventory management and sales reporting, achieving and surpassing sales targets.
Overview
26
26
years of professional experience
Work History
Furniture Sales Manager
Big Lots
Champaign, IL
03.2017 - Current
- Established strong relationships with vendors and negotiated favorable pricing to increase profit margins.
- Provided exceptional customer service, resulting in repeat business and positive customer feedback.
- Resolved customer complaints professionally and promptly, maintaining satisfaction levels and preventing negative reviews.
- Mentored junior sales associates, providing guidance on best practices for closing deals and achieving sales targets.
Retail Sales Manager
Capture The Sea
Oak Lawn, IL
06.1998 - 06.2013
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
High School Diploma -
Thornwood High School
Thornton, ILSkills
- Technical skills
- Brand Awareness
- Upselling strategies
- Performance Analysis
- Cross-selling tactics
- Inventory Monitoring
- Sales Reporting
- Space Planning
- Product Demonstration
- Loyalty Program Promotion
- Customer Service
- Time Management
- Decision-Making
- Relationship Building
- Staff Training and Development
- Sales Targeting
- Goal Setting and Achievement
- Rapport and relationship building
- Sales Presentations
- Sales processes
- Operations Management
- Sales process
- Customer Complaint Resolution
- Analytical problem solver
- Inventory Management
- Sales Tracking
- Sales coordination
- Customer Order Management
Timeline
Furniture Sales Manager
Big Lots
03.2017 - Current
Retail Sales Manager
Capture The Sea
06.1998 - 06.2013
High School Diploma -
Thornwood High School