Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Balsbaugh

Hendersonville,TN

Summary

Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Kroger Pharmacy
10.2014 - Current
  • Maintain strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
  • Maintain clean and organized pharmacy shelving and work areas
  • Verify patients' identities at pickup to prevent sale of wrong medications
  • Manage inventories, rotate stock, remove expired or damaged drug products and resolve discrepancies in drug counts
  • Complete and file patient paperwork, updating records in system with insurance carrier changes and allergy information
  • Worked with insurance companies to process claims, resolve problems and obtain payments
  • Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
  • Create new customer profiles and update changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicate directly with doctors offices via telephone, fax and email.
  • Resolve third-party billing, computer system and customer service issues.
  • Answer incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhance patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Train new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.

Education

High School Diploma -

Hendersonville High School
Hendersonville, TN
05.2014

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving skills
  • Data Entry proficient
  • People skills
  • Work ethic
  • Resolving customer issues
  • Quality assurance and control
  • Insurance Verification
  • Insurance processing
  • Certified Pharmacy Technician (CPhT)
  • Employee Training
  • HIPAA Regulations
  • Certified in CPR/AED

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Kroger Pharmacy
10.2014 - Current

High School Diploma -

Hendersonville High School

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Nicole Balsbaugh