Nicole Barrera
Hermosa Beach,California
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and real estate sectors, notably at Hilton Resort and Spa. Excelled in team management and customer engagement, driving unparalleled guest satisfaction and loyalty. Expert in wine history and adept at conflict resolution, consistently exceeded sales goals and set new standards for service excellence.
Overview
13
13
years of professional experience
Work History
Real Estate Agent /Transaction Coordinator
Self Employed
Los Angeles
05.2020 - Current
- Represented buyers and sellers of real estate property
- Found clients for landlords leasing out their homes
- Coordinated legal forms for transactions of homes while in escrow
- Coordinated inspections, open houses and showings for homes
Supervisor
The Craftsman Bar and Kitchen
Los Angeles
03.2018 - 01.2020
- Solved all problems pertaining to customers and staff members
- Educated and coached staff on tasks for overall bar functions
- Simultaneously managed front and back of house depending on needs of customers and staff
- Coordinated private events and helped staff to stick to timeline for smooth experience
Bartender
Hilton Resort and Spa
Tucson
06.2017 - 01.2018
- Created cocktail lists for Hilton's signature fine dining establishment
- Educated other staff members on spirits and extensive wine knowledge
- Maintained the highest level of standards while giving guests a unique dining experience
- Came in 1st People's Choice and 2nd Judges choice for Tucson's Margarita competition while representing Hilton's signature restaurant
Bar Manager /Head Bartender
Four Points
Tucson
03.2016 - 01.2017
- Created an extensive list of high-end cocktails for the restaurant upon my arrival
- Educated the restaurant staff members extensively on wine
- Set up and tended bar at banquet events including weddings and company parties
- Maintained stock control including liquor inventory each month
Assistant Manager
Wines Direct Ireland
, Ireland
05.2014 - 01.2016
- Created an extensive list of customer relations with Ireland's top wine Importers
- Developed relations with Winemakers to extend their philosophy and ethos of the brand
- Planned and hosted masterclass wine tasting events
- Offered food and wine pairing advice
- Managed, organized and motivated a small retail team
- Maintained the highest level of standards in relation to store presentation so as to offer customers a quality shopping experience
- Maintained stock control
Assistant Bar Manager/ Bartender
Tall Ship Windy Chicago
Chicago, USA
06.2012 - 08.2013
- Developed private charter clientele and worked to plan catered events on the ship to produce desired theme
- Developed drink menu to match theme of ship and special events
- Trained new bar staff
- Exceeded sales goals and set the new standard for future sales goals during peak season
- During employment CBS nominated company 'Best of Chicago'
Bartender
Rosebud Chicago
Chicago, USA
10.2012 - 05.2013
- Bartender at flagship restaurant of Chicago's leading Italian fine-dining group
- Created cocktails and offered food and wine matching advice
- Ensured customer satisfaction with speed and efficiency
- Maintained the highest level of standards in terms of bar presentation especially with high profile clientele
- Created relationships with returning customers to ensure growth
Education
Licenced Real Estate Agent -
California01.2022
Certified Transaction Coordinator -
California01.2020
Level 2 Certified with Merit -
Wine and Spirit Education Trust
01.2015
Bachelor of Arts (Hons) - Drama (Acting)
Columbia College Chicago
01.2012
Skills
- Restaurant operations management
- Kitchen oversight
- Wine history
- Full service restaurant background
- Team management
- Adaptable
- Customer engagement
- Conflict resolution techniques
- Employee retention
- Customer loyalty
- Supervisory skills
- Fluent in Spanish
License
Real Estate Agent, DRE #02158466
Timeline
Real Estate Agent /Transaction Coordinator
Self Employed
05.2020 - Current
Supervisor
The Craftsman Bar and Kitchen
03.2018 - 01.2020
Bartender
Hilton Resort and Spa
06.2017 - 01.2018
Bar Manager /Head Bartender
Four Points
03.2016 - 01.2017
Assistant Manager
Wines Direct Ireland
05.2014 - 01.2016
Bartender
Rosebud Chicago
10.2012 - 05.2013
Assistant Bar Manager/ Bartender
Tall Ship Windy Chicago
06.2012 - 08.2013
Licenced Real Estate Agent -
Certified Transaction Coordinator -
Level 2 Certified with Merit -
Wine and Spirit Education Trust
Bachelor of Arts (Hons) - Drama (Acting)
Columbia College Chicago
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